The 14th annual awards will be presented on February 28 in Las Vegas
Stockholm, Sweden – January 16, 2020 – Netigate was named a Finalist today in the Customer Service Department of the Year – Computer Software – 100 or More Employees
category in the 14th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.
The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, Nevada. More than 600 professionals from across the globe are expected to attend.
More than 2,600 nominations from organizations of all sizes and in virtually every industry, in 48 nations, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide, working in seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
The judges nominated Netigate as a finalist for Customer Service Department of the Year based on three main areas:
- The feedback statistics the team has had over the last year and our Net Promoter Score of 70. Of the 75% of promoters that gave Netigate a 9 or 10 on a scale of 10 over half (56%) gave the top score in the answer that they would recommend Netigate based on their interaction with the Customer Support Team.
- The launch and development of an online Success Center in three languages and technical developments with customer communication.
- The restructure of the support team from a more traditional setup and then the introduction of technical project managers in the line of support that allows feedback to be a part of the continuous development of the Netigate platform.
Striving for excellence
“Listening to your customers is something we at Netigate strongly advocate, the high overall yearly NPS from the customer surveys sent after each support interaction is something we continuously follow up on internally. For us it is important that our customers know that many of the suggestions we receive in our support calls are being developed into life in the platform.” Tom Nyman, Chairman of the Board at Netigate, says of the news. “It’s fantastic that Netigate is a finalist in this category at the Stevie Awards and we will continue to strive for excellence to help our customers drive progress with feedback”.
Words about the nomination
Maggie Gallagher, president of the Stevie Awards, commented, “Every Finalist nominee should be proud of the work they did over the past 18 months to be recognized by the judges. They should also be proud of how well they effectively communicated those achievements to the judges. We look forward to recognizing them all with Gold Stevie Award trophies and Silver and Bronze Stevie medals in Las Vegas on February 28.”
As Netigate is a finalist in one of the Customer Service Department of the Year categories, those nominations will be candidates in public voting for the People’s Choice Stevie Awards for Favorite Customer Service. Netigate encourages all our customers, employees, fans, and followers to vote for our organization.
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
Netigate is one of the leading European providers of web-based solutions for online surveys and feedback management – primarily in the areas of customer surveys, employee feedback and market research. The SaaS company was founded in 2005 in Stockholm, Sweden and has offices in Frankfurt am Main and Oslo. Today, Netigate’s customer base includes international companies of all sizes and industries, including Spotify, DB Schenker, Vodafone, Continental and EnBW
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.