Start your journey with Netigate

Your journey with Netigate

1. Welcome to Netigate

Are you new here? Our Customer Success Team will contact you within two business days of your first contract signing to arrange a kick-off meeting.

2. Kick-off

In this one-on-one meeting, we'll start talking about your first project. Our goal is to understand your needs in order to answer all your questions and support you with the relevant academies and tutorials.

3. Let's go

Thanks to the Netigate Academy, you can get started directly in the tool. You are in a hurry? Use our video tutorials. If you have questions about your first project, your onboarding expert from our Customer Success Team will guide you.

4. Check in

Before your first survey is launched, we will answer all your questions in a personal meeting. Here you will receive tips and tricks for a successful start of your first Netigate survey.

5. Done

Your first results have arrived. Thanks to the Netigate Academy, you know exactly how to evaluate them. At this point, your onboarding is complete. Time for feedback! Of course you will receive a survey.

6. Questions

During your time with Netigate, questions will arise now and then. To get a quick and competent response, please contact us directly via support@netigate.de.

7. Inspiration

To keep you up to date, we recommend our Netigate Academy "Insights" as well as our blog articles, eBooks and reports available under the "Resources" tab.

8. Customer Survey

Once a year you will receive our customer survey. This one is slightly bigger than our pulse check after the onboarding and offers you the opportunity to participate in our business development. Your voice matters!

9. Contract Renewal

Netigate has helped you achieve your goals. Perfect! Our Account Executive Team will define with you the commercial conditions for the next year and we are looking forward to a long-term partnership with you.

10. Growing Together

Your success is our goal. Do you have new ideas and don't know if you can implement them with Netigate? Contact us via csm@netigate.de and we'll brainstorm together.

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Netigate Academy for your personal start

We offer regular, 30-minute online sessions where you can quickly and easily learn the Netigate platform. We share best practices and insight from all areas, so the Academy is suitable for both beginners and advanced users. Sign up now! We look forward to meeting you.

Get started

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Video tutorials for flexibility

For a flexible and time-independent start, our video tutorials are ideal. All important content has been recorded and can thus be viewed immediately, late at night or at double speed, according to your own needs.

Watch now

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Success Center for details

Netigate Academy and our tutorials aren't enough for you? Then dive into the depths of the Netigate Success Center. Here you'll find articles on individual features that will help you navigate the platform even better. You can search for the information you need directly in the Success Center or via Google.

Deep dive

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Contact data for questions

We are more than a platform and support you according to your needs: Open questions about the platform are answered competently and quickly by our support via support@netigate.de. Best practices are shared by our Customer Success Managers in onboarding and the Netigate Academy. Projects can be taken over in whole or in part by our Consulting Team. Commercial supports our Account Executive Team.

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Resources for inspiration

In our blog you'll find articles on current topics, interviews, as well as tips and tricks for your survey projects. You can also download our eBooks for EX, CX, and market research inspiration! For original insights, data, and analyses relating to current CX and EX topics, check out our original Netigate reports. Take a look at our upcoming online events for thought leadership webinars, or use our library of recorded events to access expert insights.

Stay informed

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Welcome to Netigate!

Your journey with Netigate

1. Welcome to Netigate

2. Kick-off

3. Let's go

4. Check in

5. Done

6. Questions

7. Inspiration

8. Customer Survey

9. Contract Renewal

10. Growing Together

Netigate Academy for your personal start

Video tutorials for flexibility

Success Center for details

Contact data for questions

Resources for inspiration

We develop your potential together.

Solutions

Get started

Products

Resources

Learn

Company

Give

every

voice

value