The Netigate Terms of Service (“ToS”) and the integrated Data Processing Agreement (“DPA”) govern the relationship between Netigate and our Customers regarding the services we provide and protection of personal data according to the GDPR.
Download Netigate General Terms of Service and DPA (Global, English) – 1 March 2023 (PDF)
For Customers of Netigate Deutschland GmbH separate Terms of Service apply (DACH, Deutsch).
Für Kunden der Netigate Deutschland GmbH gelten diese Allgemeinen Geschäftsbedingungen.
Download Netigate AGB AVV Paket DACH DE version März 2023 (PDF)
Through the usage of Netigate both we and our customers contact a large amount of respondents. It is very important that our survey tool users show respect towards the respondents and their integrity. To maintain the highest level of quality in Netigate and security for our customers, we have strict rules and policies that our users must follow. Please contact Netigate to receive your copy of the Netigate General terms and conditions.
Stockholm – Head office
111 51 Stockholm
Phone: +46 (0)8 411 71 10
Security is a highly prioritized area for us and we continuously work to maintain the highest level of security. We use the leading data center providers within EU. All data is currently backed up and stored in multiple locations. Netigate provide systems that discover any attempts to intrude and immediately notify us if that situation should occur. Access to the service is blocked while the investigation takes place.
The general terms and conditions regulate the usage of Netigate. We care about our customers and the respondents that receive surveys through Netigate. Therefore we have a strict policy against spam.
The information contained in this website (not the survey tool) is for general information purposes only. The information is provided by Netigate AB in Sweden and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you might be able to link to other websites which are not under the control of Netigate AB, Sweden. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Netigate AB in Sweden, takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In the following, we would like to inform you about the processing of personal data in line with the usage of our Internet pages. According to Article 4 of the General Data Protection Regulation (GDPR), “personal data” is all information relating to an identified or identifiable natural person (hereinafter referred to as the “data subject”), which can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. The legal basis of data protection can be found in the GDPR.
The party responsible for this website (“the controller”) is Netigate AB (Swedish Org. ID 556576-0997, below called Netigate, US or WE, Address: Drottninggatan 29, SE-11151, Stockholm, Sweden).
In order to be able to offer you our website and the associated services, we process personal data on the following legal basis:
We will refer to the respective terminology in the context of the respective processing, so that you can classify the basis on which we process personal data.
If personal information is processed by you based on your consent, you have the right to revoke your consent to us at any time with future effect.
If we process data based on a legal balance of interests, you, as the person concerned, have the right to object to the processing of your personal data, considering the requirements of Article 21 GDPR.
Netigate will generally process personal information transmitted to or collected by us to meet our legal or contractual obligations to our customers, employees and suppliers and to provide our services
This includes the following cases:
If you apply through our website, we will process personally identifiable information about you for the purpose of your application for employment, to the extent that this is necessary for the decision to establish an employment relationship with us. The legal basis is § 26 para. 1 in conjunction with para. 8 sent. 2 BDSG.
Furthermore, we may process personal data about you, as far as this is necessary to defend against asserted legal claims from the application process against us. The legal basis is Art. 6 para. 1, letter f DSGVO; the legitimate interest is, for example, a burden of proof in proceedings under the General Equal Treatment Act (AGG).
Insofar as employment arises between you and us, pursuant to § 26 (1) BDSG we may further process the personal data you have already received for employment purposes, if this is necessary for the execution or termination of the employment relationship, or for performance or fulfilment of required by law or a collective agreement, an operating or service agreement (collective agreement) and duties of employee representation.
However, it can be necessary to store data in order to fulfil contractual obligations to examine warranty and guarantee claims. In addition, it is indispensable to store data to grant or defend the mentioned claims.
In order to comply with the statutory retention period, a deletion shall only be carried out after expiration of the respective retention period.
If you have sent us your job applicant data, we will store your personal data for the duration of the application process. If the application does not result in a job offer, we may also continue to store data as required to defend against possible legal claims. The application documents will be deleted six months after a rejection decision has been communicated to the candidate, unless a longer storage due to litigation is required.
When answering our surveys, the personal information registered in the tool is
No personal information will be shared to a third party unless specifically stated in the survey or without your specific consent. If required by law, personal information may be submitted to local authorities upon request.
When you visit our website we may process personal data in order to be able to provide a user friendly experience of the website on your device.
For the pages to be displayed in your browser, the IP address of the device you are using must be processed. There is also more information about the browser of your device.
In terms of data protection, we are also obliged to guarantee the confidentiality and integrity of personal data processed using our IT systems.
For this purpose, the following data are logged based on a legal balance of interests:
The IP address will be deleted after 7 days at the latest from all systems used in connection with the operation of this website, except the chat which needs to store the IP address longer to keep the chat history. A chat history is deleted after 3 months. We can no longer produce a personal reference from the remaining data.
The data is also used to detect and correct errors on the website.
We offer a contact form on our website where you can request information about our products or services or contact us in general. The data required by you to answer a request has been marked as mandatory. Information on further data fields is voluntary.We need this information to process your request, to contact you correctly and to provide you with an answer. The data processing takes place with concrete inquiries to the fulfillment of a contract or the contract signing. For general inquiries, the processing is based on a comparison of interests.Inquiries received via the contact form on our website will be electronically processed by us to answer your request. In connection with this, other persons or departments and possibly third parties may also receive knowledge of the form contents that you have sent (read more under “Recipient / Disclosure of data” below). The transmission of the data form is done safely via encrypted internet connections.
When you open a free account at Netigate, you consent to Netigate’s General Terms of Service and Data Processing Agreement.
We offer the opportunity to register to open a free account directly on our website with a double opt-in. The data entered (name, company name, phone number, email address and password) during your registration is encrypted, collected and stored solely for the use of our services. If you choose to register on our website, we will save the date and time of registration. This serves as a protection, in case of a third party abusing your data and making a registration on our website without your knowledge. The legal bases for the processing are Article 6 (1) (b) and Article 6 (1) (f). GDPR.
We might add the functionality to subscribe to an email newsletter on our website. In addition to the voluntary information in the respective form, we only process your email address. This is necessary in order to be able to send you the newsletter.
Existing clients will receive email information from us including newsletters with product updates and other information.
When you contact us, you will be added to our email list as it may, according to Article 6 (1) (f) GDPR, be deemed of interest. You can unsubscribe from the newsletter at any time. Alternatively, you will find a link to unsubscribe in each newsletter email.
To be able to analyse the popularity of our newsletter releases and optimise them, we log when emails are opened, and links are clicked. This usage analysis is based on a balance of interests. You can object to this processing by unsubscribing from the newsletter.
Cookies are used on our website. Cookies are small text information stored in your device via your browser. Cookies are required to enable certain features of our website.
As far as you have data opposite us e.g. voluntarily provide in forms and these are not required for the performance of our contractual obligations, we process these data in the legitimate assumption that the processing and use of this data in your interest.
Data that you provide to us will generally not be disclosed to third parties. In particular, your data will not be disclosed to third parties for their advertising purposes.
However, we may use service providers for the operation of this website, for the delivery, improvement and development of other products or services or to perform advertising measurement services on our behalf. Here it can happen that a service provider receives knowledge of personal data. We carefully select our service providers – in particular with regard to data protection and data security – and take all data protection measures necessary (including obtaining your consent where legally required or otherwise on the basis of legitimate interest) for permissible data processing.
We are using the following service providers for our site:
This website uses the web analytics tool Google Analytics provided by Google, Inc. (“Google”). The purpose of the assignment is the “needs-based design” of this website, which is carried out on the basis of a balance of interests. The web analysis also allows us to fix website errors, e.g. to recognize and correct faulty links. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow analysis of how users use the site. In this case, so-called. “Client IDs” are used, which serve to create pseudonymous user profiles that collectively cover the use of the Internet pages by desktop computers and mobile devices by a user.
The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Since we have activated the so-called IP anonymisation on this website and have concluded a corresponding order processing contract with Google, your IP address will be shortened beforehand by Google within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. Google will not associate your IP address with any other data held by Google.
A reasonable level of privacy is guaranteed by Google. Google is also an active vendor on the IAB Transparency and Consent Framework.
As a user of Google, you may prevent the collection by Google of the data generated by the cookie, conversion trackers, and related to your use of the website (including your IP address) as well as the processing of this data by Google by using the link below (http://tools.google.com/dlpage/gaoptout?hl=en) to download and install the available browser plugin. This also excludes you from remarketing.
Alternatively, you can – especially with mobile devices – prevent the collection by Google Analytics by clicking on the following link: https://tools.google.com/dlpage/gaoptout/
An opt-out cookie is then set, which prevents the future collection of your data when visiting this website.
For more information about the Google Analytics terms of service and privacy notices, please visit: https://policies.google.com/privacy.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
We do not use any of the following when you are an existing customer based on your logged in behaviour in the Netigate tool. This section applies to our general site experience.
Custom Audience ads
We may show you interest-based advertising with your consent when you are using Facebook through their service called Custom Audience Tool, which enables us to personalise our ads or remarket based on the sections of the site you visit for example.
We may also use this to create similar audiences in our marketing.
Our website use the Conversion tracking pixel from Facebook which means that after clicking on a Netigate ad we are able to track the return on investment and pass user defined and application-specific events to Facebook for reporting and statistical purposes. This data is processed by Facebook and at this time they can according to their Data Use Policy use the data for their own advertising purposes. This is done through the placement of a pixel or cookie.
To remove yourself from this usage (only users above age 13 can give permission) you can do this here: https://www.facebook.com/ads/website_custom_audiences/
We may if you have given consent use Googles customer match to adapt or exclude users from our marketing.
Read more about how Google uses this data (https://support.google.com/google-ads/answer/6334160?hl=en&ref_topic=6296507)
With your consent we may also apply the same logistics as with Google and Facebook in LinkedIn, read more about custom audiences and remarketing here: https://business.linkedin.com/marketing-solutions/ad-targeting/matched-audiences
The LinkedIn Insight Tag can collect data, including the URL, referrer, IP address, device and browser characteristics, timestamp, and page views. This data is encrypted, then de-identified within seven days, and the de-identified data is deleted within 90 days.
To opt our from interest based marketing on LinkedIn this can be done here:
We use so-called Google webfonts on our websites. It downloads fonts from Google servers, which serve to improve the design of the website. The data processing takes place on the basis of a balance of interests, whereby our interest lies in an attractive design of the Internet.
These fonts are downloaded from Google servers, which are usually located in the United States. The adequate level of data protection is guaranteed by Google.
If you as a website visitor and Google user on our website fill in a customer form, the contact name, company name, phone number and e-mail address that you submit will also be shared with Google in hashed form (encrypted with the one-way hashing SHA-256 algorithm which is a standard for data encryption used by Google and is only accessible by Google) and matched against your signed-in Google account. This means we can use first-party data (from you, the website visitor, when you submit your contact form) to see the overall effectiveness of our advertising and marketing. Where legally required we obtain your consent to such sharing or in other cases your data is processed on the basis of a legitimate interest. If you wish to remove any Google conversion trackers, please read how to do so the section “Web analytics” above.
We process the aforementioned data for the operation of our website and for the fulfillment of contractual obligations towards our customers or the preservation of our legitimate interests.
For inquiries from you outside an active customer relationship, we process the data for sales and advertising purposes. You may object to the use of your personal data for promotional purposes at any time.
If personal data is processed outside the European Union, you will be able to recognize this from previous information.
We are using all necessary technical and organizational security measures to protect your personal data from loss and misuse. Your data is saved in a secure operating environment that is inaccessible to the public. Furthermore, data is encrypted during the transfer by so-called Transport Layers Security (TLS). This means that an approved encryption procedure is used for communication between your computer and our servers.
As a responsible company we refrain from automatic decision-making or profiling.
Certain of Netigate Group companies appoint external Data Protection Officers. You can reach them as follows:
|Netigate AB||Netigate Deutschland GmbH|
111 51 Stockholm, Sweden
60329 Frankfurt/Main, Germany
You have the following rights granted by the European directive and regulatory body. If you want to claim any of the rights below, please contact us at the address above.
You also have the right to lodge a complaint with a supervisory authority regarding the processing of your personal data.
Netigate expects its suppliers to act in accordance with the following principles relating to human rights, labor, the environment and anti-corruption, and taxation.
Download Netigate Supplier Code of Conduct (Global, English) (PDF)