Balder owns and develops housing and commercial premises in Sweden, Denmark, Norway and Finland. They stand for engagement, new thinking and want to be seen as a long term partner regardless relationship; investor, business partner or tenant. Balder creates attractive and safe environments for people living or working in the area.
Balder has approximately 1000 residential properties. Every day a large number of cases from the tenants are registered in their case management system and assigned to janitor or technician for a solution.
“The Netigate API gives us the possibility to work with feedback management in a structured and time efficient way. We can act and react immediately to the feedback we get from tenants which help us improve the total service quality”.
The automated, structured and centralized way asking for feedback has decreased the time spent on surveys with 40%
The response rate has increased by 70% compared to surveys done manually. As the survey is triggered out directly after the case is marked as solved Balder can act immediately to the feedback coming in from the tenant
As they get a larger number of responses they can work long term with the service quality and as the responses come in quick it has led to a total improved service quality