Customer feedback is essential for knowing what your business is doing well and where improvements can be made. In this eBook, we guide you through three of the core customer experience metrics, helping you to understand what they do and how you can use them.


  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS software)
  • Customer Effort Score (CES)
  • Relationship versus transactional surveys
Infographic explaining key CX metrics for optimised Customer Experience with CES score, CSAT score, NPS score