Blog
Explore practical articles, insights, and guides on customer experience, employee experience, feedback management, and survey best practices.
By the time a trend appears in your NPS or CSAT score, it may already…
Sophia Boleckis is Director, Culture Transformation Lead at Wärtsilä. Passionate about people, culture, and driving change, Sophia has held
- Employee Experience
- 3 min read
During the summer, Netigate partnered with Mårten Westberg (EIBA), Stefan Tengblad (University of Gothenburg) and Petri Kajonius (Lund University), to
- Customer experience, Employee Experience
- 5 min read
CEO of Amadeus Capital Partners, member of Court at the Bank of England, and board member at Glysure Ltd, Anne
- Customer experience
- 3 min read
If you’re familiar with the Net Promoter Score (NPS) metric of measuring customer satisfaction, you will be well acquainted with
- Customer experience
- 4 min read
Many of us are trying to find our new normal amid the corona crisis. For some, this means heading
- Employee Experience
- 4 min read
It was impossible to make it through 2012 without hearing about Susan Cain’s new book Quiet. In a world that
- Employee Experience
- 3 min read
Berta Maso has over 20 years of HR experience, with many spent working at fashion giants like Burberry, Christian Dior,
- Customer experience
- 4 min read
With over 20 years of board experience, Tom Nyman has been at the helm of many different companies during his
- Customer experience
- 3 min read
From Coca Cola to Vodafone, and Barclays, David Wheldon has held leadership positions at some of the world’s most recognisable
- Customer experience
- 4 min read
