This year, Netigate conducted a survey asking 70 CX professionals about their approach to customer experience in 2021 and beyond. We asked about the challenges they face, as well as their plans for the future and gathered the findings into our report The future of CX.
The purpose of this report is to give CX professionals an insight into how other businesses are working with customer experience and what’s in store for the future. This report is also supported by insights from our webinar of the same name, featuring CX experts Ian Golding, Clare Muscutt ,and Matt Watkinson.
