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Customer Experience
How Raise Gruppen uses customer feedback to maximise the customer and employee experience
How Raise Gruppen uses customer feedback to maximise the customer and employee experience

How Raise Gruppen uses customer feedback to maximise the customer and employee experience

In this webinar, we will be exploring the power of the Net Promoter Score (NPS) and how it can be used to measure and improve customer satisfaction. Elin Jonux from…

29. November 2022 - 12:00
Online. Central European Time (CET).

Teilnehmen
Customer Experience Employee Experience
Text analysis to automate and improve analysis of customers and employee surveys
Text analysis to automate and improve analysis of customers and employee surveys

Text analysis to automate and improve analysis of customers and employee surveys

In this webinar we are exploring the power of Text Analytics when working with free text answers in surveys. Dr Jarle Hildrum from Telenor Group will share why and how Telenor uses Text Analytics to understand their collected feedback to create actionable insights. In addition to this Netigates Chief Growth Officer, Henrik Ceder, will elaborate more on the topic of why integrated feedback matters.

3. November 2022 - 12:00
Online

Teilnehmen