Netigate is proud to announce that it has been chosen to provide a new, state-of-the-art customer insights system for CSN, the Swedish Government authority which oversees financial aid for students and home equipment loans for foreign citizens (mainly refugees).
Customer experience in focus
With a strong focus on its customers’ experiences and their needs, the Netigate Customer Insight Platform will form a core part of CSN’s efforts to understand its users better and improve the level of its services in line with their expectations. With their new platform, CSN will be able to collect vital and real-time customer feedback allowing for in-depth analysis and better informed decision making at all levels.
The strict criteria for CSN’s decision and their expectations of what was to be provided led them to choosing Netigate, because of their ability to deliver an easy-to-use, yet powerful, feedback platform. The Netigate platform is capable of serving a huge variety of user needs as well as managing complex projects simultaneously. It will give CSN a fast, flexible and secure process for collecting a wide range of web-based and mobile-responsive feedback and will collate this data in an easily accessible manner.
Key project requirements
- Advanced logic and reporting
- Flexible user management
- Certified security infrastructure
- Support for statistical calculations.
It was assessed that Netigate provided the highest level of service across all of these parameters.
The contract was awarded following a direct procurement process, which involved several other major Scandinavian customer feedback platforms, further enhancing Netigate’s position as an industry leader.
CSN approves and distributes Swedish financial aid for studying, which includes both grants and loans to students in Sweden and abroad. In 2015 CSN paid out study allowances to 398,000 students, student aid to 476,000 students, study allowance for the disabled to 400 students, TUFF-compensation to 160 parents and provided home equipment loans to 13,400 people.
Netigate is one of the leading European providers of cloud based services for online surveys that are primarily used for customer feedback, employee feedback and market research. We help organisations gain valuable insights, make better business decisions and improve processes. Our customers range from small organisations to global companies in all industries, including many leading companies around the world such as Electrolux, Ericsson, Vodafone and E.ON.