Create world-class experiences for your customers

The relationship you have with your customers is essential to your success. Understanding their needs allows you to see what's working and improve what isn't. At Netigate, we combine a powerful survey platform with internal experts to help you master the art of working with customer feedback.

Follow customers along their entire journey with you, from the first touch to the last. From satisfaction surveys to churn management, we'll help you to listen and learn every step of the way.


✔ Benchmark and track your performance with metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and Customer Effort score (CES)
✔ Measure and manage key drivers of customer satisfaction and loyalty
✔ Discover opportunities for improvement and learn how to create continuous value
✔ Lead customer service teams in providing excellent support and conflict resolution
✔ Reduce churn and increase customer retention

Time is of the essence when it comes to dealing with customer feedback. Netigate allows you to capture data in real-time, giving you the opportunity to act quickly.


✔ Set up automatic triggers that alert you to feedback requiring action
✔ Quickly address customer needs, questions, and complaints
✔ Create personalised dashboards for viewing incoming data in the most convenient way
✔ Share reports that continue to automatically update even after distribution

We asked CX professionals about their approach to CX in 2021 and beyond and these are our findings. Download the report to read about:

• How other businesses are working with CX
• The most important channels in CX strategies
• Top CX goals for 2021
• How to develop as a CX professional
• Aligning the layers of customer experience management
• The important of aligning brand strategy with CX strategy

Feedback comes to life when you make use of it. With our intuitive reporting tool, you can quickly turn data into actionable insights.


✔ Use filters and breakdowns to look at specific customers and groups
✔ Cross-tabulation tables give you insights into the relationship between variables
✔ Analyse text data to get qualitative input from your customers
✔ Response timelines help you track how customer feedback is changing
✔ Generate tailored reports for different teams and stakeholders in just a few clicks
✔ Drop-off statistics help you to improve your surveys

Let us support you by designing and managing your feedback projects, building your surveys, and producing insightful reports in formats that work best for you.


✔ Support for advanced survey projects
✔ Technical support to optimise your feedback processes
✔ Data analysis and reporting
✔ Educational training tailored to the needs of your company