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Get insights at every touch point.

The relationship you have with your customers is essential to your success. Understanding their needs allows you to see what's working and improve what isn't. At Netigate, we combine a powerful survey platform with internal experts to help you master the art of working with customer feedback.

We help organizations make informed decisions

Create
Drag and drop to design your surveys from scratch, or get started with our expertly-crafted template bank.
Connect
Reach your customers at every touch point in their journey using email, SMS, website widgets and more.
Learn
Use filters, breakdowns, target tracking and more to easily turn your customer data into insights.
Report
Create personalised reports for individual departments, service agents and locations in just a few clicks.

Let us show you around

Find out exactly what Netigate can do for you with a guided tour of the platform.

Book a demo



Increase customer satisfaction, loyalty, and advocacy

Follow customers along their entire journey with you, from the first touch to the last. From satisfaction surveys to churn management, we'll help you to listen and learn every step of the way.


✔ Benchmark and track your performance with metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and Customer Effort score (CES)
✔ Measure and manage key drivers of customer satisfaction and loyalty
✔ Discover opportunities for improvement and learn how to create continuous value
✔ Lead customer service teams in providing excellent support and conflict resolution
✔ Reduce churn and increase customer retention


Real-time results

Time is of the essence when it comes to dealing with customer feedback. Netigate allows you to capture data in real-time, giving you the opportunity to act quickly.


✔ Set up automatic triggers that alert you to feedback requiring action
✔ Quickly address customer needs, questions, and complaints
✔ Create personalised dashboards for viewing incoming data in the most convenient way
✔ Share reports that continue to automatically update even after distribution


What's in store for the future of CX?

We asked CX professionals about their approach to CX in 2021 and beyond and these are our findings. Download the report to read about:

• How other businesses are working with CX
• The most important channels in CX strategies
• Top CX goals for 2021
• How to develop as a CX professional
• Aligning the layers of customer experience management
• The important of aligning brand strategy with CX strategy


Dig deep into your customer data

Feedback comes to life when you make use of it. With our intuitive reporting tool, you can quickly turn data into actionable insights.


✔ Use filters and breakdowns to look at specific customers and groups
✔ Cross-tabulation tables give you insights into the relationship between variables
✔ Analyse text data to get qualitative input from your customers
✔ Response timelines help you track how customer feedback is changing
✔ Generate tailored reports for different teams and stakeholders in just a few clicks
✔ Drop-off statistics help you to improve your surveys


Internal feedback experts to support you

Let us support you by designing and managing your feedback projects, building your surveys, and producing insightful reports in formats that work best for you.


✔ Support for advanced survey projects
✔ Technical support to optimise your feedback processes
✔ Data analysis and reporting
✔ Educational training tailored to the needs of your company

Try Netigate for free

Get started now with your 30-day free trial. No strings attached.

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Secure & GDPR-compliant
Your data is safe with us. Personal data and IT-security is our top priority. We are GDPR compliant with servers in the EU, allowing you to create ISO 9001 surveys and safely gather your feedback online.
Easy-to-use
Powerful but intuitive, the Netigate platform makes it easy to create, distribute and analyse surveys. Start from scratch or use our expertly-crafted templates, and then reach your employees on their terms.
Expert support
We offer a global solution with local support and consultancy. Our in-house experts will guide you in asking the right questions and making data-driven decisions.
Integration friendly
With Netigate API, you can build custom data integrations that will adapt to your existing workflows. This allows you to save time and work smarter by automating feedback.
Reliable data collection
Did you know Netigate did one of the largest surveys in the world with over 6.5 million respondents? That requires stability, knowledge and capacity. We offer you a robust software that you can rely on.
Powerful analytics
We provide robust analysis and actionable insights. Understand what to prioritize, we help you make data driven decisions and act on insights. It is loads of data out there, we help you make sense of the data.

Resources

Customer feedback mistakes and how to avoid them
Whether you’re starting to collect customer feedback for the first time, or you’re looking to make improvements to an existing process, this guide will help you take your CX to the next level.
The future of customer experience
From managing CX to keeping up with its evolution, this webinar will be a source of inspiration for improving the customer experience at your business.
The future of customer experience
We asked CX professionals how they are working with customer experience in 2021 and what is in store for the future of CX.
How to drive change with NPS surveys
Simple, straightforward and effective, we take a look at how you can drive real change with the NPS metric.
How to stop NPS detractors in their tracks
By anticipating negative feedback or responding appropriately when it arrives, you could potentially avoid an increase in your churn rate and a decrease in your customer satisfaction scores.
Your guide to the Customer Satisfaction Score (CSAT)
In this guide we cover everything you need to know about getting started with— and getting the most out of— the CSAT metric.