Drive growth with customer and employee insights

Experience management is about measuring and improving the experiences of customers and employees. If your company measures NPS, CSAT, eNPS, that means you got started with experience management. Of course, it goes beyond surveys, as customers and employees share their voices in different places. And measuring is only the first step, since what you want to do is action and improvement. Platforms like Netigate feat. Lumoa exist to help companies understand what customers and employees truly want, and give them experiences that they will remember forever.

It’s complicated, someone would say. Well, it used to be. With Netigate feat. Lumoa you can now bring the voices of your customers or employees together in one place. No matter if they come from surveys, public reviews, support tickets, website forms, and so on. Our advanced and supervised AI will analyse the voices for you in real time, and point you in the right direction to improve their experiences. I know what you are thinking: AI = danger! Not really. We keep our AI on a leash, we comply with all EU and ETA regulations when it comes to data processing, we are GDPR compliant and ISO certified, and we follow ethical guidelines to ensure your data is airtight secure. We work with banks and healthcare providers, after all.

Three reasons. First, Netigate feat. Lumoa takes into consideration all the voices of your customers or employees. So, it’s not only about sending a survey and hoping that people would respond. It’s about making real-time decisions using all the voices of your customers or employees – from surveys, public reviews, support tickets, website forms, and more. Second, you save a LOT of time, since the analysis is done by our advanced and supervised AI. Compare how much it takes to read through thousands of open text feedback or support conversations with how much it takes to open Netigate feat. Lumoa on a browser – that’s how much you save! And third, your data is airtight secure. We comply with all EU and ETA regulations when it comes to data processing, we are GDPR compliant and ISO certified, and we follow ethical guidelines for the development of our AI.

From a contractual perspective, nothing will change. Netigate is still the provider of the services you are buying and what we have agreed in the contract remains unchanged. On the other hand, with the acquisition of Lumoa, you will have the possibility to add advanced capabilities, particularly in terms of integrations, analysis, and actionable insights. If you want to know more, book a meeting from the button below or contact your Customer Success Manager.

From a contractual perspective, nothing will change. Lumoa is still the provider of the services you are buying and what we have agreed in the contract remains unchanged. Also, the people you are familiar with will still be your point of contact and the communication will flow as well as it as flowed so far. On the other hand, together with Netigate, Lumoa can now offer you the possibility to add advanced capabilities, particularly in terms of surveys, consulting, and employee experience. If you want to know more, book a meeting from the button below or contact your Customer Success Manager.