Upcoming events

Customer insights as a strategic asset in banking and finance

Financial institutions operate in one of the most data-rich and highly regulated environments. Customer feedback and behavioural data are generated continuously across onboarding, digital channels, and service interactions, yet many organisations still struggle to turn these signals into decision-ready insights.

March 24, 2026 - 11:00

Customer insights as a strategic asset in banking and finance

CX-Trends 2026 in Retail and eCommerce

In this webinar, you will gain insights into the CX trends shaping retail and eCommerce in 2026, and learn how leading organisations are using AI to create more relevant, personalised customer experiences.

February 19, 2026 - 11:00

CX-Trends 2026 in Retail and eCommerce

Latest articles

The 8 drivers of employee engagement

At Netigate, we've combined our own experience with in-depth research to uncover what factors are actually driving employee engagement.

The 8 drivers of employee engagement

7 Ways to Boost Survey Response Rate Easily

Surveys are everywhere. Online stores ask customers to rate their purchases. Gas stations and convenience…

7 Ways to Boost Survey Response Rate Easily

4 ways to improve digital experiences and grow your business 

Improve digital customer experience across digital channels with feedback, insights and a customer-centric strategy.

4 ways to improve digital experiences and grow your business 

Videos

CX-Trends 2026 in Retail and eCommerce

In this webinar, you will gain insights into the CX trends shaping retail and eCommerce in 2026, and learn how leading organisations are using AI to create more relevant, personalised customer experiences.

Length: 37 min

CX-Trends 2026 in Retail and eCommerce
Netigate Academy
Product Demo: New Logic

Product Demo: New Logic

Discover the new Survey Logic in Netigate Feedback: a fully rebuilt, intuitive interface that simplifies branching, improves rule clarity, and keeps all existing logic fully compatible. Smarter, safer, and easier to work with.

Length: 40 min

Product Demo: New Logic

Reports

NPS Benchmarks: The European CX Index

Discover the latest European NPS benchmarks and actionable CX strategies to drive loyalty and business success in 2025

NPS Benchmarks: The European CX Index

State of AI In CX 2024

We surveyed over 150 people from around the world to analyze the state of AI Customer Experience this year 2024.

State of AI In CX 2024

The workplace of the future: If Swedes get to decide

In our latest report we have had a look at how Swedes handle remote working, their feelings towards returning to the office, and how they want the workplace of the future to look. The report also focuses on the question of age and how it may impact expectations and behaviours.

The workplace of the future: If Swedes get to decide

eBooks

Engaged employees in times of change

HR metrics to know and use in your decision-making

Engaged employees in times of change

Your ultimate guide to HR metrics

HR metrics to know and use in your decision-making

Your ultimate guide to HR metrics