Customer Experience Solution

Net Promoter Score Surveys (NPS)

NPS is the number one method for measuring customer loyalty. Netigate's Net Promoter Score surveys give you simple and effective feedback with real-time insights.

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What is the Net Promoter Score?

What is the Net Promoter Score?

The power of the Net Promoter Score (NPS) solution is hidden in the simplicity of just one simple question: On a scale of 0-10, what is the likelihood of you recommending our company to a friend or colleague? Once calculated, your NPS can be used as an integral part of your overall customer satisfaction strategy.

Key applications:

  • Measure overall customer loyalty
  • Track your progress over time
  • Forecast potential business growth
  • Benchmark for competitor comparisons
  • Assess the overall health of your business

One solution for all your feedback needs

Start from scratch or use one of our templates

Our intuitive drag-and-drop interface lets you easily create or customise surveys without prior experience.

Netigate - Create

Multiple distribution methods

Reach your audience on their terms. Send surveys via email, SMS, links, API or with individual logins. All of this is possible in the same smart interface.

Netigate - Send

Responsive, attractive, and flexible design

Netigate is designed to work—and look good—on multiple mobile platforms. Surveys can also be customised to align with your company branding and colours.

Netigate - Ask

Turn data into insights

Easily sort data with filters of your choice, before sharing custom reports with your colleagues. They can even view reports in real time.


Begin your feedback journey with Netigate

By using this form, you agree to the Netigate Terms & Conditions and Privacy Policy.

Get started with NPS

Simple but highly effective, a Net Promoter Score survey can become the foundation of your CX feedback strategy. Try including it as part of a larger Customer Satisfaction survey, or perhaps a form on your website. You could even add it as a banner or link in an email. The possibilities are endless.

With the Netigate Feedback Platform you have access to all our surveys in our customer experience suite and it is easy to add the Net Promoter Score-question to complement your other customer surveys or as a stand-alone. It all depends on the context and where in the customer journey you meet your customers.

“Netigate helps us to find out what worked well at events and what we need to optimise. This enables us to increase the satisfaction of our customers and our employees, and to improve our processes”
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