Text analysis has arrived! Click here to learn more.


Meaningful text insights without the heavy lifting

Let AI transform the way you work with open-text responses. Get business-critical insights and unleash the power of individual voices instantly.

  • Sentiment analysis helps you to instantly identify positive, neutral, & negative responses.
  • Identify patterns in text responses.
  • No more sorting through text answers in Excel.
  • Uncover the 'why' behind metrics like (e)NPS and CSAT.


What is text analysis?

Machine learning technology makes it possible for our tool to understand text data. In a nutshell: Text analysis is smart. Really smart. It sorts through your text answers, categorising them and finding patterns. This means that it does the hard work for you, helping you to get actionable insights from your text answers in no time at all. Text analysis with Netigate

Sounds like magic, right?
Let us show you how it works!


Why you need text analysis

Using open-text questions is one of the best ways to gather quality feedback from your customers and employees. The responses are a goldmine for meaningful and actionable insights. But analysing them manually is time-consuming and impossible to scale.

This is where Netigate's text insight engine comes in to play. Intelligent, swift, and scalable, it helps you to quickly extract information from text responses and get to the heart of what your customers and employees really think.
Text analysis_Positive neutral negative sentiment


Understand how people feel

  • Instantly identify the sentiment or 'feelings' being expressed in text responses.
  • Identify which answers are positive, negative, neutral or mixed.
  • Fast processing and analysis allows you to act quickly when necessary.
  • Consistent, quality data is extracted every time, so no insight is missed.
  • Does the tedious work for you, so you can focus on improving experiences.
  • Text analysis


    Categorise and spot patterns

  • Instantly get an overview of recurring & important words and phrases.
  • Identify patterns by highlighting keywords and phrases across answers.
  • Quickly identify what respondents are talking about.
  • Define keywords to achieve your goals.
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    Turn weeks of work into minutes

  • Say goodbye to manually sorting through text responses in Excel.
  • Accelerate your productivity by removing the need to read answers one by one.
  • No amount of feedback is too much for text analysis to handle.
  • Save time, effort, and free up resources across your organisation.
  • Holistic view of all your feedback_Undraw


    A holistic view of all your feedback

  • Enhance quantitative feedback data with qualitative text responses.
  • Tune in to the individual voices of your employees and customers.
  • Uncover the 'why' behind quantitive metrics like (e)NPS and CSAT.
  • Get a complete overview of all customer and employee feedback— whatever the format.
  • Understand the people who matter most to your business

    Your employees
    Your employees
    Modernise your people processes with sentiment analysis. Keep your finger on the pulse of exactly how your employees are feeling and why.
    Your customers
    Your customers
    Take action on customer feedback quickly. Instantly identify comments with negative sentiment, allowing you to flag complaints, urgent requests, and find solutions sooner.
    Your markets
    Your markets
    Put your open-text answers to work, helping you to conduct market research, enter new territories, evaluate brand reputation, and improve your offering.

    Do more, faster, with Netigate

    Expert support
    We offer a global solution with local support and consultancy. Our in-house experts will guide you in asking the right questions and making data-driven decisions.
    GDPR & ISO 27001 compliant
    Your data is safe with us. Personal data and IT-security is our top priority. We are GDPR compliant with servers in the EU, allowing you to create ISO 9001 surveys and safely gather your feedback online.
    Integration friendly
    With Netigate API, you can build custom data integrations that will adapt to your existing workflows. This allows you to save time and work smarter by automating feedback.
    Responsive themes
    Our surveys are all optimised for mobile responsiveness and are designed to fit multiple devices and screen sizes.
    Multi-language support
    Netigate offers surveys in 65+ different languages, making it the perfect survey solution for global companies.
    Unlimited responses
    Ask as many questions as you need to gather quality feedback and the necessary data for your analysis.
    Use the power of machine learning and native language processing to uncover sentiment and patterns and in open text.
    Quickly identify text feedback that requires immediate action.
    With the Netigate reporting function, you can apply filters, breakdowns, and create individualised reports with ease.