MEASURE AND BOOST YOUR NPS
NETIGATE CUSTOMER SATISFACTION SURVEYS
The power of NPS is hidden in the simplicity of just one simple question; What is the likelihood of you recommending (company x) to a friend or colleague? This seminal method was developed by Fred Reicheld, Bain & Co. and Satmetrix in the 1990s and can be fully reviewed in their book: “The Ultimate Question”. The NPS question allows participants to answer on a scale from 0 – 10, where 0 = Not likely at all and 10 = Very likely.
The respondents are then divided into three groups based on their scores: Detractors, who give a score between 0 and 6, Passives who give 7 or 8 and Promoters who give 9 or 10. The NPS (net promoter score) is then calculated by subtracting the % of Detractors from the % of Promoters. A positive NPS (over 0) can be viewed as a good thing while a score over 50 would be excellent.
INCLUDE NET PROMOTER SCORE IN YOUR CUSTOMER FEEDBACK STRATEGY
NETIGATE CUSTOMER SATISFACTION SURVEYS
NPS is by far the easiest way to get a quick and continuous overview of your customers’ loyalty and satisfaction. The Net Promoter Score method allows you to set a constant benchmark and target for your customer feedback. The NPS is easy to understand and simplifies the process of communicating results internally.
Through continuous updates you can track results in real-time and keep your finger on the pulse of your customers’ attitudes without having to analyse the results of a large survey. Of course, one question can’t give you a multi-level picture. We recommend using two or three questions in total, and, if you want deeper information, to also perform a traditional customer survey.
GET AHEAD WITH NETIGATE
ENTERPRISE SURVEY SOFTWARE
Create your survey from a comprehensive library of survey templates that best fits your business’ needs. You can also add your corporate branding and design your survey with our user-friendly and easy-to-use drag-and-drop function and HTML/CSS customisation.
POWERFUL ANALYSING & REPORTING
Master the art of analysis without running into a learning curve. Netigate’s survey platform collects feedback and provides real-time results and automated and insightful reporting. We make it easy to accurately interpret survey results and take the right actions.
UNLIMITED RESPONSES & QUESTIONS
Netigate offers an unlimited number of responses and survey questions, without charging extra fees. Ask the questions you need to gather quality feedback and the necessary data. Collecting data and acting on valuable insights should be a primary objective for any survey—and with Netigate, it is!
API & CRM INTEGRATION
Netigate's API can easily be integrated with your CRM, such as Salesforce to capture survey results and data. Access your CRM to analyse, share, and collaborate on insights with your colleagues and management teams. Automated triggers upon completed survey makes analysing an easy task.
Take advantage of unlimited support from a dedicated team of technical specialists. Your personal customer success manager helps you from start to finish to ensure that you see the most value from our survey platform. We help you setup your survey, analyse the results and take action.
Easily create surveys that look just as good on a mobile device as they do on a desktop computer or laptop. Our surveys are all optimised for mobile responsiveness and are designed to fit multiple devices and screen sizes making it easier for users to collect feedback anywhere and at anytime.
Need to work offline? No problem. Simply use your iOS or Android device to collect valuable feedback and data while offline. All data will be saved and safely stored within the app until the device reconnects to a network. Never worry about missing out on gathering the feedback you need!
A GLOBAL SURVEY SOLUTION
Netigate offers surveys in 65+ different languages, making it the perfect survey solution for global companies working on a international level. In addition to survey questions, the surveys and reports are also available in multiple languages for maximum cultural diversity and usability.
EXTEND YOUR NET PROMOTER SCORE KNOWLEDGE
White Paper / Customer Satisfaction
Increase customer satisfaction, gain loyal customers and maximize profitability
- Keep your customers satisfied with the right insights...