Net Promoter Score Surveys (NPS)

NPS is the number one method for measuring customer loyalty. Netigate's Net Promoter Score surveys give you simple and effective feedback with real-time insights.
Net Promoter Score Image

What is the Net Promoter Score?


The power of the Net Promoter Score

The power of the Net Promoter Score (NPS) solution is hidden in the simplicity of just one simple question: On a scale of 0-10, what is the likelihood of you recommending our company to a friend or colleague? Once calculated, your NPS can be used as an integral part of your overall customer satisfaction strategy.

  • Measure overall customer loyalty
  • Track KPIs like your Net Promoter Score over time
  • Track your progress over time
  • Assess the overall health of your business
  • Forecast potential business growth
  • Benchmark for competitor comparisons
  • One solution for all your feedback needs

    Create a survey with Netigate
    Start from scratch or use a template - Our intuitive interface lets you easily create surveys without prior experience.
    Multiple distribution methods - Reach your audience on their terms. Send surveys via email, links, API or with individual logins.
    Responsive, attractive, and flexible design - Netigate is designed to work - and look good - on multiple mobile platforms.
    eNPS and NPS with Netigate_Platform screenshot
    Turn data into insights - Easily sort data with filters of your choice, before sharing custom reports with your colleagues.

    Get started with NPS

    the foundation of your CX feedback strategy

    Simple but highly effective, a Net Promoter Score survey can become the foundation of your CX feedback strategy. Try including it as part of a larger Customer Satisfaction survey, or perhaps a form on your website. You could even add it as a banner or link in an email. The possibilities are endless.

    With the Netigate Feedback Platform you have access to all our surveys in our customer experience suite and it is easy to add the Net Promoter Score-question to complement your other customer surveys or as a stand-alone. It all depends on the context and where in the customer journey you meet your customers.

    Begin your feedback journey with Netigate

    “The most valuable insight we discovered was a direct link between the NPS score and termination. This metric showed that 60% of those with low scores in Q1 were no longer customers in Q3. Thus, Egmont Publishing had a clear indication of which customers should be contacted to avoid customer exit.”

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    Want to learn more about NPS?

    NPS: The Ultimate Guide to the Net Promoter Score
    How does the Net Promoter Score work? When should you use it and what for? Let’s dig a little deeper.
    stop detractors
    How to stop NPS detractors in their tracks
    Detractors are your unhappy customers—the people most likely to leave negative feedback and not use your product or service again.
    Was ist ein guter Net Promoter Score?
    What is a good Net Promoter Score?
    Statistically speaking, a positive score (above 0) is favourable, but true customer-focused companies should aim higher.