How to define and measure employee satisfaction

The term employee satisfaction seems to describe quite clearly what it is about: keeping employees…

How to define and measure employee satisfaction

Market research – defining your target market

Imagine the scenario: you have developed a new product or a new version of an…

Market research – defining your target market

Employee satisfaction survey – What not to ask

An employee satisfaction survey should be a positive experience, giving employees a chance to talk…

Employee satisfaction survey – What not to ask

How to improve customer feedback – five top tips for getting helpful comments from customers

The difference between a good business and a great one often comes down to the…

How to improve customer feedback – five top tips for getting helpful comments from customers

Loyalty programs to increase customers´ loyalty – NPS

Net Promoter Score is a term frequently used in customer survey contexts. Net Promoter Score…

Loyalty programs to increase customers´ loyalty – NPS

How to write a great customer feedback form

In this article, you will get some useful advice on how you can boost both…

How to write a great customer feedback form

Holistic picture with 360-degree feedback survey

Most managers do a review of their employees every year. Even the managers are reviewing…

Holistic picture with 360-degree feedback survey

How NOT to write your Customer Satisfaction Questionnaire

Customer satisfaction questionnaire: we have all answered them and we have all had enough and…

How NOT to write your Customer Satisfaction Questionnaire

Customer feedback questionnaire – getting your answers

One of your main jobs as a business is to keep the customers happy. Customer…

Customer feedback questionnaire – getting your answers

Panel research – what it is and how it works

What is panel research? Panel research is a popular way of getting a group-based overview…

Panel research – what it is and how it works
Customer experience
Why create online surveys?
Why create online surveys?

Why create online surveys?

The answer is simple; creating online surveys is an effective and engaging way of gathering…

Why create online surveys?

Various viewpoints on the 360 Degree Feedback Form

Most people in the business world will at least have heard of 360 degree feedback.…

Various viewpoints on the 360 Degree Feedback Form