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Blog - 2

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Customer Satisfaction
The ultimate guide to customer churn
The ultimate guide to customer churn

The ultimate guide to customer churn

From the software user who doesn’t renew their subscription to the gym-goer who cancels their…

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2020-11-04T14:17:17+02:00 2020-11-04T14:17:17+02:00 Natasha Ellis-Knight Netigate Netigate
Human Resources Interview
Sophia Boleckis on culture transformation in business
Sophia Boleckis on culture transformation in business

Sophia Boleckis on culture transformation in business

  Sophia Boleckis is Director, Culture Transformation Lead at Wärtsilä. Passionate about people, culture, and…

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2020-10-13T08:26:06+02:00 2020-10-13T08:26:06+02:00 netigate Netigate Netigate
Customer Satisfaction
What is a good Net Promoter Score?
What is a good Net Promoter Score?

What is a good Net Promoter Score?

So you’re familiar with how Net Promoter Score (NPS) works, and you use it on…

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2020-10-06T13:55:46+02:00 2020-10-06T13:55:46+02:00 Rebecca Aversano Netigate Netigate
Human Resources Netigate Insights Surveys
Working from home: Survey results on the new normal
Working from home: Survey results on the new normal

Working from home: Survey results on the new normal

During the summer, Netigate partnered with Mårten Westberg (EIBA), Stefan Tengblad (University of Gothenburg) and…

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2020-08-31T12:01:16+02:00 2020-08-31T12:01:16+02:00 Natasha Ellis-Knight Netigate Netigate
Interview Leadership
Anne Glover on CEO leadership during the corona crisis
Anne Glover on CEO leadership during the corona crisis

Anne Glover on CEO leadership during the corona crisis

CEO of Amadeus Capital Partners, member of Court at the Bank of England, and board…

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2020-08-27T12:05:40+02:00 2020-08-27T12:05:40+02:00 Natasha Ellis-Knight Netigate Netigate
Customer Satisfaction
How to stop NPS detractors in their tracks
How to stop NPS detractors in their tracks

How to stop NPS detractors in their tracks

If you’re familiar with the Net Promoter Score (NPS) metric of measuring customer satisfaction, you…

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2020-08-10T11:00:02+02:00 2020-08-10T11:00:02+02:00 Natasha Ellis-Knight Netigate Netigate

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Human Resources Leadership
How to transition back to the office as lockdown eases
How to transition back to the office as lockdown eases

How to transition back to the office as lockdown eases

  Many of us are trying to find our new normal amid the corona crisis.…

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2020-08-04T12:39:29+02:00 2020-08-04T12:39:29+02:00 Natasha Ellis-Knight Netigate Netigate
Human Resources
How to improve the employee experience for introverts
How to improve the employee experience for introverts

How to improve the employee experience for introverts

It was impossible to make it through 2012 without at least hearing about Susan Cain’s book Quiet. In…

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2020-07-30T09:11:09+02:00 2020-07-30T09:11:09+02:00 Natasha Ellis-Knight Netigate Netigate
Interview
Berta Maso on HR leadership during the corona crisis
Berta Maso on HR leadership during the corona crisis

Berta Maso on HR leadership during the corona crisis

Berta Maso has over 20 years of HR experience, with many spent working at fashion…

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2020-07-24T09:08:36+02:00 2020-07-24T09:08:36+02:00 Natasha Ellis-Knight Netigate Netigate
Interview Netigate Insights
Tom Nyman on board leadership during the corona crisis
Tom Nyman on board leadership during the corona crisis

Tom Nyman on board leadership during the corona crisis

With over 20 years of board experience, Tom Nyman has been at the helm of…

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2020-07-22T11:32:05+02:00 2020-07-22T11:32:05+02:00 Natasha Ellis-Knight Netigate Netigate
Interview Netigate Insights
David Wheldon on leadership and marketing during a time of crisis
David Wheldon on leadership and marketing during a time of crisis

David Wheldon on leadership and marketing during a time of crisis

From Coca Cola to Vodafone, and Barclays, David Wheldon has held leadership positions at some…

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2020-07-03T11:35:29+02:00 2020-07-03T11:35:29+02:00 Natasha Ellis-Knight Netigate Netigate
Customer Satisfaction
Your guide to producing successful webinars
Your guide to producing successful webinars

Your guide to producing successful webinars

From trade fairs to workshops, many in-person events are currently being postponed or cancelled. In…

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2020-06-11T12:23:37+02:00 2020-06-11T12:23:37+02:00 Natasha Ellis-Knight Netigate Netigate
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  • Solutions
    • Customer Experience
      • Customer satisfaction
      • Net Promoter Score (NPS)
      • Customer service
      • Churn management
    • Employee Experience
      • Employee satisfaction
      • Employee engagement with eNPS
      • 360-degree feedback
      • Onboarding
      • Employee exit interviews
    • Industries
      • Building and construction
      • Automotive
      • Healthcare
    • Market Research
      • Product research
      • Panel research
      • Opinion polls
      • Website feedback
    • Leadership
      • Board evaluation
      • 360° feedback for managers
      • COVID-19 resources
  • Plans
  • Case studies
  • Knowledge hub
    • BlogFrom thought leadership, to tips and trends, the Netigate blog has everything you need to stay informed.
    • Upcoming eventsCheck out our upcoming online events and register your attendance.
    • VideosTired of reading? Welcome to our library of recorded events, full to the brim with expert insights. Enjoy!
    • eBooksGet in-depth insights into CX, EX, and answer all of your feedback questions with our original eBooks.
    • ReportsDownload original Netigate reports to get insights, analysis, and data into current VoC and VoE topics.
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