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Blog - 2

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Customer Satisfaction
Your guide to the Customer Satisfaction Score (CSAT)
Your guide to the Customer Satisfaction Score (CSAT)

Your guide to the Customer Satisfaction Score (CSAT)

Put simply, customer satisfaction refers to how happy a customer is with your business. With…

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Netigate Insights
Netigate customer survey 2021: Your feedback and our actions
Netigate customer survey 2021: Your feedback and our actions

Netigate customer survey 2021: Your feedback and our actions

Earlier this year we sent out our annual Netigate customer survey. Some of our key…

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Human Resources
Employee loyalty development 2019-2021: A study of 190,000 eNPS responses
Employee loyalty development 2019-2021: A study of 190,000 eNPS responses

Employee loyalty development 2019-2021: A study of 190,000 eNPS responses

At Netigate, we created our Purpose Project to investigate how employee loyalty towards the workplace…

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Human Resources
Marit Methi and the Netigate Purpose Project
Marit Methi and the Netigate Purpose Project

Marit Methi and the Netigate Purpose Project

At Netigate we strive to positively contribute to progress in society, helping businesses and individuals…

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Leadership
How to conduct a successful board evaluation
How to conduct a successful board evaluation

How to conduct a successful board evaluation

It’s time for your annual board evaluation, but what does a successful board evaluation look…

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wearenetigate
Meet Mikkel Drucker, Netigate’s new CEO
Meet Mikkel Drucker, Netigate’s new CEO

Meet Mikkel Drucker, Netigate’s new CEO

Say hello to our new CEO, Mikkel Drucker. Mikkel has worked in the tech industry…

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Human Resources
The ultimate guide to the employee Net Promoter Score (eNPS)
The ultimate guide to the employee Net Promoter Score (eNPS)

The ultimate guide to the employee Net Promoter Score (eNPS)

The employee experience is changing. In the past, many people stayed with the same company…

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Customer Satisfaction
Ian Golding on aligning the layers of CX management
Ian Golding on aligning the layers of CX management

Ian Golding on aligning the layers of CX management

Customer experience management is Ian Golding’s life’s work, and he is the author of Customer…

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Survey Tips
Your guide to conducting a staff survey
Your guide to conducting a staff survey

Your guide to conducting a staff survey

Your employees have good attendance and seem happy in the office. That’s enough, right? Wrong. Read…

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Interview
Women in tech: Attracting more women to the industry
Women in tech: Attracting more women to the industry

Women in tech: Attracting more women to the industry

Tech has long been a male-dominated industry. Take two of the world’s IT giants, for…

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Survey Tips
How to write a good survey introduction for email
How to write a good survey introduction for email

How to write a good survey introduction for email

Your survey introduction text is the first thing that your selected survey recipients will see.…

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Human Resources
Leading a remote team: 4 steps to high morale
Leading a remote team: 4 steps to high morale

Leading a remote team: 4 steps to high morale

Employee morale— or a lack thereof— can have a huge impact on the overall success…

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