The ultimate guide to customer churn
From the software user who doesn’t renew their subscription to the gym-goer who cancels their…
Sophia Boleckis on culture transformation in business
Sophia Boleckis is Director, Culture Transformation Lead at Wärtsilä. Passionate about people, culture, and…
What is a good Net Promoter Score?
So you’re familiar with how Net Promoter Score (NPS) works, and you use it on…
Working from home: Survey results on the new normal
During the summer, Netigate partnered with Mårten Westberg (EIBA), Stefan Tengblad (University of Gothenburg) and…
Anne Glover on CEO leadership during the corona crisis
CEO of Amadeus Capital Partners, member of Court at the Bank of England, and board…
How to stop NPS detractors in their tracks
If you’re familiar with the Net Promoter Score (NPS) metric of measuring customer satisfaction, you…
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How to transition back to the office as lockdown eases
Many of us are trying to find our new normal amid the corona crisis.…
How to improve the employee experience for introverts
It was impossible to make it through 2012 without at least hearing about Susan Cain’s book Quiet. In…
Berta Maso on HR leadership during the corona crisis
Berta Maso has over 20 years of HR experience, with many spent working at fashion…
Tom Nyman on board leadership during the corona crisis
With over 20 years of board experience, Tom Nyman has been at the helm of…
David Wheldon on leadership and marketing during a time of crisis
From Coca Cola to Vodafone, and Barclays, David Wheldon has held leadership positions at some…
Your guide to producing successful webinars
From trade fairs to workshops, many in-person events are currently being postponed or cancelled. In…