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Articles

Market Research

Your guide to panel research – what you need to know

This article will talk about panel research and how it works within market research. Market…

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Survey Tips

Find the right survey template with Netigate

For first-time survey users, or those of you who want to save a little extra…

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Customer Satisfaction

Customer Churn: All you need to know

From the software user who doesn’t renew their subscription to the gym-goer who cancels their…

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Employee Engagement

Checklist – What to have in place before doing an Employee Experience survey

Employee Experience (EX) surveys matter. According to a Gallup 2017 study, only 15% of employees…

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Market Research

The ultimate guide to product research in the age of customer experience

Product research – maybe you have been conducting it for years or it just seems…

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Netigate Insights

Why Choose Netigate?

Insightful focus on customer care and providing tailored solutions Over 3500 companies trust Netigate Over…

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Customer Satisfaction

How to stop NPS detractors in their tracks

If you’re familiar with the Net Promoter Score (NPS) metric of measuring customer satisfaction, you…

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Market Research

Market research: the cornerstone of successful businesses

Market research — or a lack thereof — can make or break your business. It…

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Customer Satisfaction

Using Customer Experience surveys to investigate customer churn

  Customer Experience (CX) surveys allow you to gather valuable insights into your business’s performance.…

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Customer Satisfaction

How to prepare a Customer Experience (CX) survey

Do you want to gather valuable feedback about how your customers perceive your business and…

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Customer Satisfaction

More Than Just A Number: Driving Change With NPS Surveys

Is the Net Promoter Score having a bit of a rough moment? It started when…

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Employee Engagement

How Often Should I Run An Employee Engagement Survey?

One question I often hear when working with Netigate customers or speaking at an event…

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