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Blog - 3

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Customer Satisfaction
How to define, measure, and improve customer satisfaction
How to define, measure, and improve customer satisfaction

How to define, measure, and improve customer satisfaction

What is customer satisfaction, and why is it important for businesses to make it a…

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Customer Satisfaction
The future of CX
The future of CX

The future of CX

This year, Netigate conducted a survey asking 70 CX professionals about their approach to customer…

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Market Research
How to use feedback software in event planning
How to use feedback software in event planning

How to use feedback software in event planning

Learn how survey software can be used as a tool for helping you in your event planning.

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Customer Satisfaction
A quick guide to the Customer Effort Score (CES)
A quick guide to the Customer Effort Score (CES)

A quick guide to the Customer Effort Score (CES)

Do you know how easy customers find it to interact with your business? How quickly…

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Customer Satisfaction
5 steps for using the power of feedback to improve your business
5 steps for using the power of feedback to improve your business

5 steps for using the power of feedback to improve your business

Let’s talk about the power of feedback. We can refer to it as ‘experience management’…

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Human Resources
The Great Resignation: Factors driving the surge
The Great Resignation: Factors driving the surge

The Great Resignation: Factors driving the surge

Predictions of a resignation surge began when the US Department of Labor reported that more…

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Survey Tips
Survey question types: How and when to use them
Survey question types: How and when to use them

Survey question types: How and when to use them

The goal when conducting an online survey is to gain insights. But before you can…

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Customer Satisfaction
Your guide to the Customer Satisfaction Score (CSAT)
Your guide to the Customer Satisfaction Score (CSAT)

Your guide to the Customer Satisfaction Score (CSAT)

Put simply, customer satisfaction refers to how happy a customer is with your business. With…

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Netigate Insights
Netigate customer survey 2021: Your feedback and our actions
Netigate customer survey 2021: Your feedback and our actions

Netigate customer survey 2021: Your feedback and our actions

Earlier this year we sent out our annual Netigate customer survey. Some of our key…

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Human Resources
Employee loyalty development 2019-2021: A study of 190,000 eNPS responses
Employee loyalty development 2019-2021: A study of 190,000 eNPS responses

Employee loyalty development 2019-2021: A study of 190,000 eNPS responses

At Netigate, we created our Purpose Project to investigate how employee loyalty towards the workplace…

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Human Resources
Marit Methi and the Netigate Purpose Project
Marit Methi and the Netigate Purpose Project

Marit Methi and the Netigate Purpose Project

At Netigate we strive to positively contribute to progress in society, helping businesses and individuals…

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Leadership
How to conduct a successful board evaluation
How to conduct a successful board evaluation

How to conduct a successful board evaluation

It’s time for your annual board evaluation, but what does a successful board evaluation look…

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