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Blog - 5

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Customer experience
Getting started with customer surveys
Getting started with customer surveys

Getting started with customer surveys

As a company, it’s vital to know what your customers think about you. How else…

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Getting started with customer surveys
Customer experience
The Ultimate Guide to Voice of Customer (VoC)
The Ultimate Guide to Voice of Customer (VoC)

The Ultimate Guide to Voice of Customer (VoC)

How do you manage to stay ahead of your competition? How do you develop the…

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The Ultimate Guide to Voice of Customer (VoC)
Netigate Insights
Feedback as a service
Feedback as a service

Feedback as a service

When we think about business transformation, we often talk about strategic improvements. This means rethinking…

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Feedback as a service
Customer experience
How to define, measure, and improve customer satisfaction
How to define, measure, and improve customer satisfaction

How to define, measure, and improve customer satisfaction

What is customer satisfaction, and why is it important for businesses to make it a…

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How to define, measure, and improve customer satisfaction
Customer experience
The future of CX
The future of CX

The future of CX

This year, Netigate conducted a survey asking 70 CX professionals about their approach to customer…

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The future of CX
Market Research
How to use feedback software in event planning
How to use feedback software in event planning

How to use feedback software in event planning

Learn how survey software can be used as a tool for helping you in your event planning.

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How to use feedback software in event planning

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Customer experience
A quick guide to the Customer Effort Score (CES)
A quick guide to the Customer Effort Score (CES)

A quick guide to the Customer Effort Score (CES)

Do you know how easy customers find it to interact with your business? How quickly…

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A quick guide to the Customer Effort Score (CES)
Customer experience
5 steps for using the power of feedback to improve your business
5 steps for using the power of feedback to improve your business

5 steps for using the power of feedback to improve your business

Let’s talk about the power of feedback. We can refer to it as ‘experience management’…

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5 steps for using the power of feedback to improve your business
Employee experience
The Great Resignation: Factors driving the surge
The Great Resignation: Factors driving the surge

The Great Resignation: Factors driving the surge

Predictions of a resignation surge began when the US Department of Labor reported that more…

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The Great Resignation: Factors driving the surge
Survey tips
Survey question types: How and when to use them
Survey question types: How and when to use them

Survey question types: How and when to use them

The goal when conducting an online survey is to gain insights. But before you can…

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Survey question types: How and when to use them
Customer experience
Your guide to the Customer Satisfaction Score (CSAT)
Your guide to the Customer Satisfaction Score (CSAT)

Your guide to the Customer Satisfaction Score (CSAT)

Put simply, customer satisfaction refers to how happy a customer is with your business. With…

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Your guide to the Customer Satisfaction Score (CSAT)
Netigate Insights
Netigate customer survey 2021: Your feedback and our actions
Netigate customer survey 2021: Your feedback and our actions

Netigate customer survey 2021: Your feedback and our actions

Earlier this year we sent out our annual Netigate customer survey – of course by…

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Netigate customer survey 2021: Your feedback and our actions
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