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Netigate Insights
Feedback as a service
Feedback as a service

Feedback as a service

When we think about business transformation, we often talk about strategic improvements. This means rethinking…

Feedback as a service

How to define, measure, and improve customer satisfaction

What is customer satisfaction, and why is it important for businesses to make it a…

How to define, measure, and improve customer satisfaction
Customer experience
The future of CX
The future of CX

The future of CX

This year, Netigate conducted a survey asking 70 CX professionals about their approach to customer…

The future of CX

How to use feedback software in event planning

Learn how survey software can be used as a tool for helping you in your event planning.

How to use feedback software in event planning

A quick guide to the Customer Effort Score (CES)

Do you know how easy customers find it to interact with your business? How quickly…

A quick guide to the Customer Effort Score (CES)

5 steps for using the power of feedback to improve your business

Let’s talk about the power of feedback. We can refer to it as ‘experience management’…

5 steps for using the power of feedback to improve your business

The Great Resignation: Factors driving the surge

Predictions of a resignation surge began when the US Department of Labor reported that more…

The Great Resignation: Factors driving the surge

Survey question types: How and when to use them

The goal when conducting an online survey is to gain insights. But before you can…

Survey question types: How and when to use them

Your guide to the Customer Satisfaction Score (CSAT)

Put simply, customer satisfaction refers to how happy a customer is with your business. With…

Your guide to the Customer Satisfaction Score (CSAT)

Netigate customer survey 2021: Your feedback and our actions

Earlier this year we sent out our annual Netigate customer survey – of course by…

Netigate customer survey 2021: Your feedback and our actions

Employee loyalty development 2019-2021: A study of 190,000 eNPS responses

At Netigate, we created our Purpose Project to investigate how employee loyalty towards the workplace…

Employee loyalty development 2019-2021: A study of 190,000 eNPS responses

Marit Methi and the Netigate Purpose Project

At Netigate we strive to positively contribute to progress in society, helping businesses and individuals…

Marit Methi and the Netigate Purpose Project