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The Great Resignation: Factors driving the surge

Predictions of a resignation surge began when the US Department of Labor reported that more…

The Great Resignation: Factors driving the surge

Survey question types: How and when to use them

The goal when conducting an online survey is to gain insights. But before you can…

Survey question types: How and when to use them

Your guide to the Customer Satisfaction Score (CSAT)

Put simply, customer satisfaction refers to how happy a customer is with your business. With…

Your guide to the Customer Satisfaction Score (CSAT)

Netigate customer survey 2021: Your feedback and our actions

Earlier this year we sent out our annual Netigate customer survey – of course by…

Netigate customer survey 2021: Your feedback and our actions

Employee loyalty development 2019-2021: A study of 190,000 eNPS responses

At Netigate, we created our Purpose Project to investigate how employee loyalty towards the workplace…

Employee loyalty development 2019-2021: A study of 190,000 eNPS responses

Marit Methi and the Netigate Purpose Project

At Netigate we strive to positively contribute to progress in society, helping businesses and individuals…

Marit Methi and the Netigate Purpose Project

How to conduct a successful board evaluation

It’s time for your annual board evaluation, but what does a successful board evaluation look…

How to conduct a successful board evaluation

Meet Mikkel Drucker, Netigate’s new CEO

Say hello to our new CEO, Mikkel Drucker. Mikkel has worked in the tech industry…

Meet Mikkel Drucker, Netigate’s new CEO

How to get started with the Employee Net Promoter Score (eNPS): The ultimate guide

The Employee Net Promoter Score (eNPS) has become an important metric for one simple reason:…

How to get started with the Employee Net Promoter Score (eNPS): The ultimate guide

Ian Golding on aligning the layers of CX management

Customer experience management is Ian Golding’s life’s work, and he is the author of Customer…

Ian Golding on aligning the layers of CX management

Your guide to conducting a staff survey

Your employees have good attendance and seem happy in the office. That’s enough, right? Wrong. Read…

Your guide to conducting a staff survey

Women in tech: Attracting more women to the industry

Tech has long been a male-dominated industry. Take two of the world’s IT giants, for…

Women in tech: Attracting more women to the industry