Articles

Customer Satisfaction

How to stop NPS detractors in their tracks

If you’re familiar with the Net Promoter Score (NPS) metric of measuring customer satisfaction, you…

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Employee Engagement

How to transition back to the office as lockdown eases

  Many of us are trying to find our new normal amid the corona crisis.…

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Employee Engagement

How to improve the employee experience for introverts

It was impossible to make it through 2012 without at least hearing about Susan Cain’s book Quiet. In…

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Interview

Berta Maso on HR leadership during the corona crisis

Berta Maso has over 20 years of HR experience, with many spent working at fashion…

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Interview

Tom Nyman on board leadership during the corona crisis

With over 20 years of board experience, Tom Nyman has been at the helm of…

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Interview

David Wheldon on leadership and marketing during a time of crisis

From Coca Cola to Vodafone, and Barclays, David Wheldon has held leadership positions at some…

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Customer Satisfaction

Your guide to producing successful webinars

From trade fairs to workshops, many in-person events are currently being postponed or cancelled. In…

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Interview

Gustaf Ekelund on preparing for the future

Gustaf Ekelund is a communication expert who has specialised in digitalisation for the past 20…

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Customer Satisfaction

Your guide to choosing a customer experience software solution

In this article, we’ll look at how you can measure and improve your customers’ experience…

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Netigate Insights

Roland Flaig on sustainable leadership during corona times

This year, Roland Flaig was awarded the title of Health Promotion Manager 2020 by the…

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Employee Engagement

Employee morale in remote teams: 4 steps to success

Employee morale— or a lack thereof— can have a huge impact on the overall success…

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Customer Satisfaction

Interview with Tom Nyman about the coronavirus crisis and business in times of crisis

Tom Nyman is the Chairman of the Board at Netigate, here speaking about the coronavirus crisis.

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