From an HR perspective, it is extremely important to work with data and employee surveys. If you don't do that, it's difficult to make business decisions in an organisation. It's not just about working with what managers and the management team want, but also listening to what the whole organisation wants.
Based on the feedback received from the first survey, senior management took the initiative to develop concrete plans for improvement. Every division received a detailed report and, working with the HR advisors, our employees worked together to develop a strategic engagement plan. Now, every manager across the company has KPIs that focus on engagement goals.
We believe that by using Netigate, as the platform for running engagement surveys, that our colleagues are now more honest with their feedback, as the fear of anonymity has been removed, therefore we have more tangible data to make decisions with. In addition, our participation rates have increased, meaning more people are having their say.