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Europe's leading survey tool for businesses and organisations

Get actionable insights from customers, employees, and stakeholders in real time

  • Create your surveys quickly with customisable templates
  • Distribute your surveys at various touch points
  • Link survey data to your own databases via API interface
  • Trigger instant actions e.g. in the event of negative feedback
  • Easily share survey reports across your organisation
  • 100% GDPR-compliant ­🛡️ | ISO27001 certified | EU servers
Book a demoLet an expert guide you through our tool in 15 minutes.
Start free trialTest our full functionality. Ends automatically. No credit card required.

Netigate Feedback is the professional and GDPR-compliant survey tool used by over 1,500 organisations of all sizes.

Do it all with the Netigate Feedback survey tool

Drag & drop or use our customisable templates
Drag and drop to create your own surveys, or use our ready-to-send templates. You can also import your existing questionnaires using our Magic Import tool.
Your surveys, exactly where you want them
There are loads of ways to send your surveys with Netigate Feedback, like via email, link, website embed, API, SMS, QR code, & more. Reach your people on their terms.
Act confidently and quickly on survey data
Use live dashboards, real-time reports, and API triggers to immediately act on feedback. Apply breakdowns and filters to get to the heart of customer and employee feedback.
Two professionals at laptop


Use first-hand feedback to make data-driven decisions

Few data sources are as powerful for companies as direct feedback from customers, employees and other key stakeholders. The Netigate Feedback online survey platform allows you to create surveys, distribute them to the right audiences, and measure your metrics and performance over time.

Your first survey starts with a free trial

Try Netigate Feedback for free and discover the possibilities of our powerful survey platform for professionals.
Ends automatically after the trial period of 30 days.
No credit card required.


Save time. Create surveys quickly.

Creating online surveys is fast and intuitive with Netigate Feedback. Build your own from scratch using our simple drag-and-drop user interface, or choose from our collection of expert-crafted questionnaire templates.
  • Choose from large bank of question types to suit your needs.
  • Get started quickly with a survey template. E.g. NPS, eNPS, employee engagement, churn, customer service, and many more.
  • Use our multi-language function to create surveys in more than 60 languages.
  • Brand your surveys with your company logo and design.


Many touchpoints. Even more answers.

Achieving the highest possible response rate is the goal of almost every survey. With the Netigate Feedback survey software, you ensure that you reach your potential participants at the right touch points and via the most effective methods.
  • Distribute your survey through 8 different channels: Email, link, SMS, custom log-in lists (e.g. via Excel upload or based on participant-based surveys), website embed, two-way SMS, API and QR code.
  • Use different distribution channels for audience and target group segmentation.
  • Benefit from numerous options for controlling access to your surveys.


Powerful Reporting. Data-driven decisions.

Users of the Netigate Feedback survey tool particularly praise the analysis capabilities and reports of our feedback software. And this is why:
  • Get deep insights into your survey data thanks to our Quick Analysis functionality with numerous graphical display options, as well as AI-powered Text Analysis functionality for understanding free text answers
  • Generate and share different reports for different stakeholders in the click of a button.
  • Dig deeper into your results by breaking them down with filters and series.
  • Export your survey results to 5 different formats (Excel, PDF, Powerpoint, SPSS, RAW).


Real-time results. Immediate action.

Are you receiving negative feedback in a survey? Questions or suggestions that should be dealt with immediately? This is easy with the Netigate Feedback survey tool. With real-time alerts and our live dashboards you can 'fast track' your reactions when it comes to handling feedback.
  • Track metrics like NPS, CSAT, CES, and eNPS live and over time in our survey dashboards.
  • Use alerts and API integrations to respond quickly to requests
  • Over-time analysis allows you to simultaneously visualise how multiple different scores are changing over time.


Full control for admins and teams.

The extensive admin options available make it easy for you to manage your data and your users. Enable teams to take control of their feedback projects, while maintaining control over the security of the employee and customer data that you collect.
  • User management for adding users and managing permissions.
  • DKIM options to ensure that your surveys reach their destination.
  • Data retention settings to help you regulate the storage of data within your account.

Surveys that our customers typically conduct using the Netigate Feedback platform

Employee experience surveys
Employee surveys
Onboarding surveys
Exit surveys
eNPS surveys
Employee engagement surveys
Customer experience
NPS surveys
Customer satisfaction surveys
Customer service surveys
CX surveys
Churn management surveys
Market research
Product research
Online panel research
Website research

Advanced survey platform features


Insights in an instant

Quick Analysis is your partner in swiftly identifying key insights in the feedback data you collect. As part of the Netigate Feedback report function, the feature offers you intelligent analysis in the following ways:
  • Look at all available weighted questions in your survey and rank them by the overall score given by respondents.
  • Get a comprehensive breakdown of your Net Promoter scores by series.
  • Advanced reporting functions for segmented analysis, over-time-analysis and NPS benchmarking
  • Secure ROI on your feedback projects by planning your next steps and tracking your progress directly in the platform.
Sentiment analysis with the Netigate CSAT tool
Sentiment analysis with Netigate Text Analysis


Understand the drivers behind unstructured responses.

Our AI-powered Text Analysis tool sifts through huge volumes of open text responses for you. Extract relevant trends, sentiment, and 'reasons why' in seconds— saving you days and weeks of work!
  • Sentiment analysis helps you to instantly identify positive, neutral, & negative responses.
  • Identify patterns in text responses.
  • No more sorting through text answers in Excel.
  • Uncover the 'why' behind metrics like (e)NPS and CSAT.

More features of our survey platform

Text Analysis
Get business-critical insights and unleash the power of individual voices instantly.
Single sign-on
Log in to multiple systems with one password.
Quick Analysis
Turn survey data into insights in an instant.
Two-way SMS
Send surveys and get responses via SMS.
Embedded questions
Add an interactive survey question to emails.
Create intelligent and automated feedback flows.
Selma and Carl from Netigate's Sales team
Selma and Carl from Netigate’s Sales team


A survey platform powered by people

Survey platforms are only as strong as the people behind them. Our trained teams and your individual contacts support you in developing the best possible feedback processes for your company.
  • There is always a personal contact at your side for a successful start, onboarding, and survey management
  • Founded in 2005 in Stockholm (Sweden), we offer you a global solution with local support and consulting.
  • Our own experts guide you through the process of asking the right questions and interpreting the data for truly data-driven decisions!
  • If needed, you can outsource parts or your entire feedback project to our in-house survey consultants.
  • You get customer support and of course always access to our Success Center with numerous helpful articles, videos, tips & tricks.

Benefits of the Netigate Feedback survey software

Secure & GDPR-compliant
Data security is our top priority. Your sensitive feedback data is safe with us. We are ISO 27,001 certified and GDPR compliant with servers in the EU, meaning you can safely gather your feedback online.
Expert support
On request, our in-house consultants can take on feedback projects for you - from questionnaire design or help with evaluation, to complete management of large survey projects for you.
All in one place
Powerful but intuitive, the Netigate Feedback platform makes it easy to create, distribute and analyse professional surveys of all kinds . Start from scratch or use our expertly-crafted templates, and then reach your audience on their terms.
Integration friendly
With Netigate API, you can build custom data integrations that will adapt to your existing workflows. This allows you to save time and work smarter by automating your surveys.
Powerful analytics
We provide thorough analysis and actionable insights. We help you to make data-driven decisions with confidence. There's loads of data out there, and we help you to make sense of it.
Reliable data collection
Did you know Netigate did one of the largest surveys in the world with over 6.5 million respondents? That requires stability, knowledge and capacity. We offer you a robust software that you can rely on even for advanced feedback projects.

More inspiration for getting started with our survey tool

The buyers guide to survey software
What criteria should you consider when choosing a professional survey tool? This e-book provides you with a practical checklist for software selection.
6 surprising Netigate features you should know
Netigate can be used for far more purposes than pure surveys: For example, as a quiz tool, a checklist, or an e-learning offering. Curious? Learn more in our blogpost!
How to succeed with feedback platforms
Practical examples from Netigate users. Learn how companies like Continental, Travis Perkins and the Astrid Lindgren Company are using our feedback solution.

Survey tool FAQs

As the name suggests: A survey tool allows you to create digital questionnaires, distribute them (e.g. by e-mail) and analyse the resulting data. Thus, using survey tools is the best way to gather direct and structured feedback.
This depends on your requirements. If you just want to make a quick appointment poll, then tools like Google Forms or Doodle are right for you. However, if it's about collecting structured customer or employee feedback with special requirements for data processing and data management, then you should go for professional survey tools like Netigate Feedback. At Netigate, you can choose from multiple different plan options, ranging from entry-level to enterprise plans.

Yes. Survey data very often contains sensitive information that needs to be professionally protected. Therefore, when selecting a survey tool for professional use, pay particular attention to compliance with data protection rules, server location, as well as information security.

You would like to know more?

We'll show you the Netigate survey tool in action and answer all your questions in an individual demo!