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Customer service software that empowers your teams to act faster and smarter

Good customer service is attractive.
It helps you to retain your customers and build a great reputation.

  • Measure your customer service performance
  • Learn how to improve your service processes
  • Evaluate case management and satisfaction
  • Follow-up on customer service cases
  • Encourage continued customer loyalty, purchases, and endorsements
  • Increase customer retention
Book a demoLet us show you how it works
Start free trialNo strings attached for 30 days

Netigate helps to create happier customers and employees in more than 1,500 organisations worldwide.

Customer service software with Netigate

82% of customers will spend more with companies that deliver excellent online service.

The first step to delivering excellent customer service is understanding what that actually looks like to your customers. Why are they contacting customer service in the first place? How do they want their problems to be dealt with? How are your service teams performing, and where is there room for improvement? Get the answers to all of these questions with Netigate.

Better customer service with Netigate

Collect feedback
Collect feedback
Learn why your customers reach out for support and how you can improve their overall experience.
Act quickly
Act quickly
Netigate API allows you to set up alerts for feedback that should be dealt with urgently.
Improve performance
Improve performance
Understand how your service teams are performing, identifying strengths and areas for development.
Customer service NPS
Customer service NPS
Keep track of, and benchmark against, a NPS score specifically for your service teams.


Get started with a ready-to-send template or design your own

Customer service surveys help you to provide the best service for your customers. The Netigate survey tool has everything you need to design and manage your customer service feedback questionnaires and data. With our drag-and-drop interface, it's easy to build your surveys from scratch, or get started with one of our two ready-to-send templates.
Netigate_Text Analysis_Qualitative meets Quantitative


AI that will read through written feedback for you

Uncover the sentiment in open-text answers or extract keywords with AI-powered Text Analysis. When it comes to customer service surveys, the software allows you to take a closer look at your customer service performance and empowers your representatives with knowledge to encourage further customer loyalty, purchases, and endorsements. Text Analysis is perfect for companies that need a smart, swift and scalable solution to explore their customers' needs and wants.

Your free customer service survey templates

Try our customer service software free for 30 days and get access to a collection of free templates.

Netigate customer survey software_Quick Analysis


Get instant insights from your customer data — only one click away

Quick Analysis helps you to identify key insights in the customer service data you collect. Whether it’s NPS benchmarking, highest and lowest-ranking questions, instant segmented analysis or over time analysis, you can now get a quick reading of your customer service data in the click of a button. This is great for companies collecting a lot of service feedback, because it allows you to significantly speed up your processes.
Employee survey software with consultancy
Netigate Professional Services_B


Need help? We've got in-house consultants who can do the work for you

Let our internal consultants support you with your churn management processes. Whether you'd like a helping hand with the set up, implementation, analysis or action-planning — from beginning to end — we're here to help you build an execllent customer service experience.
Secure & GDPR-compliant
Your customer's data is safe with us because data security is our top priority. We are GDPR compliant with servers in the EU, allowing you to create ISO 9001 surveys, so you can safely gather your feedback online.
Expert support
Netigate offers a global solution with local support and consultancy. Our in-house consultants assists you in asking the right questions and making data-driven decisions.
All in one place
The powerful, yet intuitive Netigate platform makes it easy to create, distribute and analyse any customer service survey. Build your own service surveys from scratch or use our ready-to-go templates.
Easy to integrate
With Netigate API, you can build custom data integrations that adapt to your existing workflows. By automating your customer support surveys, you can work smarter and ultimately save time.
Reliable data collection
Quick fun fact: Netigate did one of the largest surveys in the world with over 6.5 million respondents! This requires knowledge, capacity and also stability. We offer you a robust and reliable software that you can even use for advanced service projects.
Telling analytics
With our customer service software, you will gain in-depth analysis and actionable insights. Make data-driven decisions with confidence: With the sheer amount of data out there, we help you to make sense of it.


A practical guide to sentiment analysis tools for business
This articles provides 6 practical tips for using sentiment analysis, which you can apply to your customer service surveys.
The future of CX report
Download our customer experience study to get a detailed look at the data from 79 Customer experience professionals about their current challenges and their approach with customer survey software for the future.
5 steps to good customer service
In an age where there are so many platforms to compare companies and easily switch over, customer support is a key factor in keeping up with your competition— and keeping your customers.


Netigate's customer survey software allows you to conduct various customer experience surveys. You can either create your own surveys from zero, or choose from our ready-to-send bank of templates, covering:

  • Customer satisfaction score surveys (CSAT)
  • Net promoter score surveys (NPS)
  • Customer service surveys
  • Churn management surveys
  • Event & seminar evaluation tool
  • Our customer service survey templates are free when you create a Netigate account. You can sign up for a 30-day free trial here to check it out. When you click 'Create a survey' on the login homepage, you'll find the light and full versions of our customer service surveys under 'Templates'.
    No! Netigate is a complete solution and a survey tool for all of your customer survey needs. You can even carry out employee surveys and market research using our platform. You can read more about what we have to offer here.
    Yes, we have a dedicated team of professional consultants that will help you with any questions you might have. Starting with the set-up and implementation of the surveys to the analysis of the data and the decision-making process — Netigate is there to support you and your business.

    On our homepage under knowledge hub, you can find our vast library of helpful blog articles, reports, video tutorials and ebooks as well.

    Interested in learning more?

    Let us show you how Netigate can be used to improve your customer service.