Join us to count down the days. Discover delightful surprises in our Netilendar!

Customer service surveys

Good customer service is attractive. It helps you to maintain your customers and reputation. Measure your customer interaction performance with Netigate's customer service surveys.

We help organizations make informed decisions​

What is a customer service survey?

Make all your customer experience touch-points matter

Gain insights in your customer service with a survey

Good customer service is critical to the overall success of a business. Customer service surveys allow you to gain important insights into your company’s performance, and learn how to meet and exceed expectations.

  • Measure your customer service performance

  • Empower customer-facing representatives with knowledge

  • Learn how to improve your processes

  • Encourage continued customer loyalty, purchases, and endorsements

  • Increase customer retention

    Did you want to reach Netigate's customer service team?
  • One solution for all your feedback needs

    Create a survey with Netigate
    Start from scratch or use a template - Our intuitive interface lets you easily create surveys without prior experience.
    Survey form
    Multiple distribution methods - Reach your audience on their terms. Send surveys via email, links, API or with individual logins.
    Responsive, attractive, and flexible design - Netigate is designed to work - and look good - on multiple mobile platforms.
    eNPS and NPS with Netigate_Platform screenshot
    Turn data into insights - Easily sort data with filters of your choice, before sharing custom reports with your colleagues.

    How to set up the questionnaire

    Customer Service Surveys

    Benefit from our experienced research consultants

    Our customer service questionnaire contains a set of questions that have been put together by our experienced research consultants. It covers what most companies want to find out from a customer service survey.

    It helps you to get started today and the questions can, of course, be adjusted in order to meet your organisation’s specific needs.

    Collect feedback and analyze it in our intuitive dashboard to find out how your support agents are performing and what can be done to improve the teams’ overall efficiency.

    Begin your feedback journey with Netigate


    “Netigate has helped us to achieve far greater continuity in our visitor surveys, and our decision data is completely different. This helps us to improve our service and know with certainty which areas we need to prioritise in our improvement work.”

    Build stronger relationships with your employees and customers

    We take your security seriously, with full GDPR compliance and servers based in the EU.
    Our in-house team of insight consultants offers continuous support and expertise.
    Powerful but intuitive, with insights and reports available at the click of a button.
    Netigate API and custom-developed add-ons make integration easy.

    Book a demo

    Find out exactly what Netigate can do for you with a guided tour of the platform. A friendly Netigate expert will be in touch to discuss your needs and give you a quick demonstration on how you can benefit from Netigate.

    Fill out the form and we will get in contact with you shortly.

    Want to learn more about customer service surveys?

    Customer service survey – what and how to ask
    All companies will receive complaints sooner or later. It’s important to offer a good standard of customer service.
    The cost of bad customer service
    Costs are a given in any business. While they can’t be avoided they are also your platform to add value.