Customer Experience Solution

Customer service surveys

Good customer service is attractive. It helps you to maintain your customers and reputation. Measure your customer interaction performance with Netigate's customer service surveys.

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We help organizations make informed decisions​
What is a customer service survey?

What is a customer service survey?

Good customer service is critical to the overall success of a business. Customer service surveys allow you to gain important insights into your company’s performance, and learn how to meet and exceed expectations.

Key applications:

  • Measure your customer service performance
  • Empower customer-facing representatives with knowledge
  • Learn how to improve your processes
  • Encourage continued customer loyalty, purchases, and endorsements
  • Increase customer retention


Did you want to reach Netigate’s customer service team?

One solution for all your feedback needs

Start from scratch or use one of our templates

Our intuitive drag-and-drop interface lets you easily create or customise surveys without prior experience.

Netigate - Create

Multiple distribution methods

Reach your audience on their terms. Send surveys via email, SMS, links, API or with individual logins. All of this is possible in the same smart interface.

Netigate - Send

Responsive, attractive, and flexible design

Netigate is designed to work—and look good—on multiple mobile platforms. Surveys can also be customised to align with your company branding and colours.

Netigate - Ask

Turn data into insights

Easily sort data with filters of your choice, before sharing custom reports with your colleagues. They can even view reports in real time.


Begin your feedback journey with Netigate

By using this form, you agree to the Netigate Terms & Conditions and Privacy Policy.

How to setup a customer service questionare

How to setup a customer service questionare

Our customer service questionnaire contains a set of questions that have been put together by our experienced research consultants. It covers what most companies want to find out from a customer service survey.

It helps you to get started today and the questions can, of course, be adjusted in order to meet your organisation’s specific needs.

Collect feedback and analyze it in our intuitive dashboard to find out how your support agents are performing and what can be done to improve the teams’ overall efficiency.

“Netigate helps us to find out what worked well at events and what we need to optimise. This enables us to increase the satisfaction of our customers and our employees, and to improve our processes”
Our Promise

To help you build stronger relationships with customers and employees


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Our in-house team of insight consultants offers continuous support and expertise.


Powerful but intuitive, with insights and reports available at the click of a button.


Netigate API and custom-developed add-ons make integration easy.

Book a demo or get started now