Knowledge hub
Upcoming events
Text analysis to automate and improve analysis of customers and employee surveys
In this webinar we are exploring the power of Text Analytics when working with free text answers in surveys. Dr Jarle Hildrum from Telenor Group will share why and how Telenor uses Text Analytics to understand their collected feedback to create actionable insights. In addition to this Netigates Chief Growth Officer, Henrik Ceder, will elaborate more on the topic of why integrated feedback matters.
November 3, 2022 - 12:00
Online
How Raise Gruppen uses customer feedback to maximise the customer and employee experience
In this webinar, we will be exploring the power of the Net Promoter Score (NPS) and how it can be used to measure and improve customer satisfaction. Elin Jonux from…
November 29, 2022 - 12:00
Online. Central European Time (CET).
Latest articles
What is quiet quitting and how does it impact businesses?
There's a new buzzword on the block: Quiet quitting. The workplace phenomenon that could indicate low employee engagement and satisfaction.
5 good reasons to start your own patient feedback program today
No one understands healthcare better than patients. They are the ones who experience it first…
The employee experience mood barometer
Do you know how your employees are feeling today? What moods they’ve experienced while at…
Videos
Employee experience myths busted
EX expert Emma Bridger joins Netigate to debunk some myths about what makes for a great employee experience and demystify the science so you can focus on what works.
Length: 60 min
The secrets of a simpler strategy for happier employees and better business
Watch this recorded webinar with Harvard’s Felix Oberholzer-Gee to learn how eliminating strategic overload across your business can help you to create greater value for your employees and customers. Companies…
Length: 57 min
Level 1: Netigate Academy
An introduction to using the Netigate platform
In this video, we give you an overview of the new Netigate platform and help you to get started with creating and distributing your surveys!
Length: 56 min
Reports
The workplace of the future: If Swedes get to decide
In our latest report we have had a look at how Swedes handle remote working, their feelings towards returning to the office, and how they want the workplace of the future to look. The report also focuses on the question of age and how it may impact expectations and behaviours.
How has employee loyalty developed from 2019-2021?
Employee loyalty study with data from 274 different companies and over 200,000 eNPS responses.
The future of CX
We asked CX professionals how they are working with customer experience in 2022 and what is in store for the future of CX.
eBooks
How to succeed with feedback solutions
Practical examples from Netigate users. Learn how companies like Continental, Travis Perkins and the Astrid Lindgren Company are using our feedback solution.
360-degree feedback: Why leadership feedback matters
Support your managers with multi-faceted feedback. Help them to become aware of their impact, strengths, and areas for development.
CSAT, NPS, and CES: Your guide to choosing a CX metric
Your guide to choosing and using three essential customer experience metrics: CSAT, NPS, and CES.
