Knowledge hub
Upcoming events
Netigate Academy: Level 1 – Essentials
Erik Terzi will walk you through designing effective surveys and distributing them via various channels using Netigate.
Online. Greenwich Mean time (GMT)
Latest articles
Working remotely in Sweden set to continue after the pandemic
Last Spring, we conducted our first working from home study in Sweden. How were people…
A quick guide to the Customer Effort Score (CES)
Do you know how easy customers find it to interact with your business? How quickly…
5 steps for using the power of feedback to improve your business
Let’s talk about the power of feedback. We can refer to it as ‘experience management’…
Videos
Netigate Academy: Netigate Report
In this course we take a deep dive into reporting with Netigate. This training session is suitable for both new and experienced users.
Length: 119 min
Netigate Digital Connect 2021
If you are invested in managing and improving the experiences that matter to your business, this is the event for you.
Length: 167 min
The future of EX
In The future of EX, three experts come together to discuss topical issues central to the employee experience. From inclusion and purpose, to employee engagement beyond the pandemic, this webinar…
Length: 62 min
Reports
How has employee loyalty developed from 2019-2021?
Employee loyalty study with data from 274 different companies and over 200,000 eNPS responses.
The future of CX
We asked CX professionals how they are working with customer experience in 2021 and what is in store for the future of CX.
How do Swedish employees want working from home to be handled after the pandemic?
We asked Swedish employees how they want their employer to handle working from home after the pandemic. This report details our findings.
eBooks
The top 5 customer feedback mistakes you’re making (and how to avoid them!)
The ultimate guide to creating a successful customer feedback strategy.
10 tips & tricks for creating a successful customer survey
Our feedback experts share their 10 top tips for getting the most out of your customer surveys.
10 tips on how online surveys can help you become a better marketing manager
10 tips to help marketing managers get valuable and actionable insights into their market and clients.
