Knowledge hub
Upcoming events
Netigate Academy: Level 3 (Digital reports)
In this course, you will learn how to create digital reports with Netigate and easily share results and insights with others, both inside and outside your organisation.
Online. Central European Time (CET).
Netigate Academy: Level 1 (Essentials)
Erik Terzi will walk you through designing effective surveys and distributing them via various channels using Netigate.
Online. Central European Time (CET)
Latest articles
Netigate is now ISO 27001 certified
Information security has always been a top priority for us at Netigate. Now we have…
Ordered, delivered, and forgotten? CX after a purchase
Customer relationships are everything these days. Companies can no longer trust that customers will remain…
Your guide to ISO 9001 and customer satisfaction surveys
No matter what industry you’re in or how big your company is, keeping your customers…
Videos
Employee experience myths busted
EX expert Emma Bridger joins Netigate to debunk some myths about what makes for a great employee experience and demystify the science so you can focus on what works.
Length: 60 min
The secrets of a simpler strategy for happier employees and better business
Watch this recorded webinar with Harvard’s Felix Oberholzer-Gee to learn how eliminating strategic overload across your business can help you to create greater value for your employees and customers. Companies…
Length: 57 min
Level 1: Netigate Academy
An introduction to using the Netigate platform
In this video, we give you an overview of the new Netigate platform and help you to get started with creating and distributing your surveys!
Length: 56 min
Reports
The workplace of the future: If Swedes get to decide
In our latest report we have had a look at how Swedes handle remote working, their feelings towards returning to the office, and how they want the workplace of the future to look. The report also focuses on the question of age and how it may impact expectations and behaviours.
How has employee loyalty developed from 2019-2021?
Employee loyalty study with data from 274 different companies and over 200,000 eNPS responses.
The future of CX
We asked CX professionals how they are working with customer experience in 2022 and what is in store for the future of CX.
eBooks
360-degree feedback: Why leadership feedback matters
Support your managers with multi-faceted feedback. Help them to become aware of their impact, strengths, and areas for development.
CSAT, NPS, and CES: Your guide to choosing a CX metric
Your guide to choosing and using three essential customer experience metrics: CSAT, NPS, and CES.
The top 5 customer feedback mistakes you’re making (and how to avoid them!)
The ultimate guide to creating a successful customer feedback strategy.
