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Creating and Enhancing Your Customer Engagement Strategy

A killer brand strategy with appealing optics and top-grade products is only half the battle…

Creating and Enhancing Your Customer Engagement Strategy

The 8 drivers of employee engagement

At Netigate, we've combined our own experience with in-depth research to uncover what factors are actually driving employee engagement.

The 8 drivers of employee engagement

Customer Experience in Telco: Enhancing Telecom CX 2025 and Beyond

Although it may not seem relevant in 2024, the telecommunications (telco) sector emerged relatively unscathed…

Customer Experience in Telco: Enhancing Telecom CX 2025 and Beyond

Videos

Mastering AI-Driven Customer Feedback: Insights, Analytics, and Real-Time Solutions

Fireside chat: we’ll show you how to not just gather and analyze feedback, but also how to close the feedback loop effectively.

Length: 31 min

Mastering AI-Driven Customer Feedback: Insights, Analytics, and Real-Time Solutions
Customer experience Employee experience Leadership
Beyond the Facade: Ensuring Honest and Effective Customer Experience

Beyond the Facade: Ensuring Honest and Effective Customer Experience

Imagine you recently purchased a product from a company that heavily marketed its exceptional customer service. The ads were everywhere, promising quick responses, personalized support, and a hassle-free experience. However,…

Length: 34 min

Beyond the Facade: Ensuring Honest and Effective Customer Experience
Customer experience Employee experience
The Roadmap to Seamless Customer and Employee Experiences

The Roadmap to Seamless Customer and Employee Experiences

Are you looking to transform your business by seamlessly integrating customer and employee experiences? Watch this fireside chat where Dimitrios Katsadouros and Carlos del Corral explores cutting-edge strategies and practical…

Length: 30 min

The Roadmap to Seamless Customer and Employee Experiences

Reports

State of AI In CX 2024

We surveyed over 150 people from around the world to analyze the state of AI Customer Experience this year 2024.

State of AI In CX 2024

The workplace of the future: If Swedes get to decide

In our latest report we have had a look at how Swedes handle remote working, their feelings towards returning to the office, and how they want the workplace of the future to look. The report also focuses on the question of age and how it may impact expectations and behaviours.

The workplace of the future: If Swedes get to decide

How has employee loyalty developed from 2019-2021?

Employee loyalty study with data from 274 different companies and over 200,000 eNPS responses.

How has employee loyalty developed from 2019-2021?

eBooks

Your ultimate guide to HR metrics

HR metrics to know and use in your decision-making

Your ultimate guide to HR metrics

Mastering the German Supply Chain Act – with the help of supplier surveys

The German Supply Chain Act, or Lieferkettengesetz, poses a significant challenge for many companies. Navigate this new law with the help of supplier surveys. Bonus: free templates.

Mastering the German Supply Chain Act – with the help of supplier surveys

7 tips for smarter, faster survey analysis

7 practical tips for how you can get more from your survey results in less time.

7 tips for smarter, faster survey analysis