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Customer retention software to help you reduce churn and boost loyalty

Churn management surveys to help you understand how to keep your customers.

  • Understand factors impacting customer churn.
  • Boost retention, hold on to customers, and save costs.
  • Increase customer loyalty.
  • Understand what keeps customers coming back.
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Netigate helps to nurture happier customers and employees in more than 1,600 organisations worldwide.

Netigate customer retention software for churn managemetn

Increasing customer retention rates by just 5% can increase profits by between 25-95%.

Churn management surveys can provide you with valuable insights into why customers are leaving your business or service. From there, you're in a strong position to develop data-driven strategies to address any issues and start improving customer retention.

Why churn management matters

Customer retention is cost-effective as it's more expensive to acquire new customers than to retain existing ones.
Loyal customers tend to spend more money over time, increasing revenue and profits.
Satisfied customers are more likely to refer others to the business, leading to organic growth and new customer acquisition.
Customer retention helps to build a strong brand reputation and increase customer trust.


Choose from a ready-to-send template or build your own

Churn surveys help you to understand why customers leave. The Netigate survey tool has everything you need to create and manage your customer retention feedback surveys and data. With our simple drag-and-drop interface, you can easily create your surveys from scratch or get started with our ready-to-send churn template.
Customer retention reporting with netigate


Find out what's impacting your customer retention rates

With the help of breakdowns and filters you can easily find the hidden insights in data from your ex-customers. For example, discover how factors like customer type, time as a customer, or region influenced their experiences. Track and visualise your data points to look for patterns or trends in the data to identify any commonalities among customers who are churning.

Try our free customer churn survey template

Test Netigate's customer survey software free for 30 days and get access to our free churn template.

Text Analysis with Netigate


Let AI do the tedious work so you can focus on the important stuff

Text Analysis is AI-powered technology that can analyse open-text responses for you. It can highlight sentiment, extract keywords, and automatically group them into categories that you define. All of this is going to save you time and money, while freeing up the resources you need to start acting on customer feedback and reducing churn.
Employee survey software with consultancy
Netigate Professional Services_B


Customer survey software with our in-house consultants

Let our customer experience experts support you with your churn management processes. Whether you'd like a helping hand with the set up, implementation, analysis or action-planning — from beginning to end — we're here to help you get the most out of your customers surveys.

Supporting you with your customer retention strategies

Secure & GDPR-compliant
Your sensitive customer feedback data is safe with us because data security is our top priority. We are GDPR compliant with servers in the EU, allowing you to create ISO 9001 surveys, so you can safely gather your feedback online.
Expert support
Netigate offers a global solution with local support and consultancy. Our in-house consultants assists you in asking the right questions and making data-driven decisions.
All in one place
The powerful, yet intuitive Netigate platform makes it easy to create, distribute and analyse any customer survey. Build your own churn surveys from scratch or use our ready-to-go templates.
Easy to integrate
With Netigate API, you can build custom data integrations that adapt to your existing workflows. By automating your customer surveys, you can work smarter and ultimately save time with our tailor-made customer survey software.
Reliable data collection
Quick fun fact: Netigate did one of the largest surveys in the world with over 6.5 million respondents! This requires knowledge, capacity and also stability. We offer you a robust and reliable software that you can even use for advanced churn management projects.
Telling analytics
With our customer retention software, you will gain in-depth analysis and actionable insights. Make data-driven decisions with confidence: With the sheer amount of data out there, we help you to make sense of it.


The ultimate guide to customer churn
In this article, we’ll look at the many factors behind why customers churn and what steps you can take to reduce it. We will also look at calculating your churn rate and how that rate should be considered in other contexts to gain a more accurate picture.
The future of CX report
Download our customer experience study to get a detailed look at the data from 79 Customer experience professionals about their current challenges and their approach with customer survey software for the future.
Sample questions for your churn survey
Putting together a survey to help you understand how to improve your retention rates? Here are some sample questions to get you started.


Netigate's customer survey software allows you to conduct various customer experience surveys. You can either create your own surveys from zero, or choose from our ready-to-send bank of templates, covering:

  • Customer satisfaction score surveys (CSAT)
  • Net promoter score surveys (NPS)
  • Customer service surveys
  • Churn management surveys
  • Event & seminar evaluation tool
  • Our templates are free when you create a Netigate account. You can sign up for a free trial here to check it out. When you click 'Create a survey' on the login homepage, you'll find it under 'Templates'.
    Nope! Netigate is a complete solution and a survey tool for all of your customer survey needs. You can also carry out employee surveys and market research using our platform. You can read more about our solutions here.
    Yes, we have a dedicated team of professional consultants that will help you with any questions you might have. Starting with the set-up and implementation of the surveys to the analysis of the data and the decision-making process — Netigate is there to support you and your business.

    On our homepage under knowledge hub, you can find our vast library of helpful blog articles, reports, video tutorials and ebooks as well.

    Let us show you around!

    Find out exactly what Netigate can do for you with a personalised tour of our churn management software.