Customer Experience Solution

Churn management

An increase in churn rates is a huge threat to many companies. Netigate's churn management surveys are here to help you manage and prevent customer churn.

Trusted by over 3,500 organisations
The importance of churn surveys

The importance of churn surveys

Customer churn refers to your lost business. Churn directly impacts your company’s profitability, so to understand and reduce churn can lead to improvements in your bottom line. Churn can be both active (e.g. cancelled subscriptions) or passive (e.g. failed payments). Regardless, churn surveys give you an insight into the steps to take so you keep your customers.

Key applications of churn management:

  • Understand why your customers churn
  • Learn how you can improve your service or product
  • Prevent future losses and improve overall retention

One solution for all your feedback needs

Start from scratch or use one of our templates

Our intuitive drag-and-drop interface lets you easily create or customise surveys without prior experience.

Netigate - Create

Multiple distribution methods

Reach your audience on their terms. Send surveys via email, SMS, links, API or with individual logins. All of this is possible in the same smart interface.

Netigate - Send

Responsive, attractive, and flexible design

Netigate is designed to work—and look good—on multiple mobile platforms. Surveys can also be customised to align with your company branding and colours.

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Turn data into insights

Easily sort data with filters of your choice, before sharing custom reports with your colleagues. They can even view reports in real time.

Analyse

Begin your feedback journey with Netigate

Get started with an easy-to-use solution

Our churn survey is a set of questions chosen by our experienced research consultants. It contains what most companies want to cover in a churn survey and of course the questions can be adjusted for your specific needs. This means that your first step can be to start using our existing churn survey questions and you can modify the questions for a better fit to your organisation.

Do you want to learn more about churn management surveys? How can you benefit from measuring your churn rate and how to increase your customers’ loyalty and satisfaction?

“Netigate helps us to find out what worked well at events and what we need to optimise. This enables us to increase the satisfaction of our customers and our employees, and to improve our processes”
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