Churn management

An increase in churn rates is a huge threat to many companies. Netigate's churn management surveys are here to help you manage and prevent customer churn.
Churn survey

The importance of churn surveys

Keep your customers

Customer churn refers to your lost business. Churn directly impacts your company’s profitability, so to understand and reduce churn can lead to improvements in your bottom line. Churn can be both active (e.g. cancelled subscriptions) or passive (e.g. failed payments). Regardless, churn surveys give you an insight into the steps to take so you keep your customers.

  • Understand why your customers churn
  • Learn how you can improve your service or product
  • Prevent future losses and improve overall retention
  • One solution for all your feedback needs

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    BENEFIT FROM OUR EXPERIENCED RESEARCH CONSULTANTS

    Our churn survey is a set of questions chosen by our experienced research consultants. It contains what most companies want to cover in a churn survey and of course the questions can be adjusted for your specific needs. This means that your first step can be to start using our existing churn survey questions and you can modify the questions for a better fit to your organisation.

    Do you want to learn more about churn management surveys? How can you benefit from measuring your churn rate and how to increase your customers’ loyalty and satisfaction?

    Begin your feedback journey with Netigate



    "Besides customer satisfaction surveys, Benteler also conducts surveys with previous customers. These customer churn surveys help us to understand why customers left and how to counteract this in the future. With the help of these surveys, Benteler can understand the needs of customers better and therefore optimize its products and services further, to create long lasting customer loyalty in a highly competitive market."

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    Want to learn more about churn management?

    customer churn - all you need to know
    Customer Churn: All you need to know
    We’ll look at the many factors behind why customers churn and what steps you can take to reduce it.
    Netigate survey tool logo, Customer and employee satisfaction studies
    Sample questions for a churn survey to minimise your churn rate
    One way of improving your churn rate is by asking your customers why they decided to use a different product.
    Customer Churn Form – how could you have saved your customers?
    If companies focused more on customer experience, many defectors could be saved.