An increase in churn rates is a huge threat to many companies. Netigate's churn management surveys are here to help you manage and prevent customer churn.
Customer churn refers to your lost business. Churn directly impacts your company’s profitability, so to understand and reduce churn can lead to improvements in your bottom line. Churn can be both active (e.g. cancelled subscriptions) or passive (e.g. failed payments). Regardless, churn surveys give you an insight into the steps to take so you keep your customers.
Key applications of churn management:
Our intuitive drag-and-drop interface lets you easily create or customise surveys without prior experience.
Reach your audience on their terms. Send surveys via email, SMS, links, API or with individual logins. All of this is possible in the same smart interface.
Netigate is designed to work—and look good—on multiple mobile platforms. Surveys can also be customised to align with your company branding and colours.
Easily sort data with filters of your choice, before sharing custom reports with your colleagues. They can even view reports in real time.
Our churn survey is a set of questions chosen by our experienced research consultants. It contains what most companies want to cover in a churn survey and of course the questions can be adjusted for your specific needs. This means that your first step can be to start using our existing churn survey questions and you can modify the questions for a better fit to your organisation.
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