Churn management

An increase in churn rates is a huge threat to many companies. Netigate's churn management surveys are here to help you manage and prevent customer churn.

We help organizations make informed decisions​

The importance of churn surveys

churn management

Keep your customers

Customer churn refers to your lost business. Churn directly impacts your company’s profitability, so to understand and reduce churn can lead to improvements in your bottom line. Churn can be both active (e.g. cancelled subscriptions) or passive (e.g. failed payments). Regardless, churn surveys give you an insight into the steps to take so you keep your customers.

  • Understand why your customers churn

  • Learn how you can improve your service or product

  • Prevent future losses and improve overall retention
  • One solution for all your feedback needs

    Create a survey with Netigate
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    Our churn survey is a set of questions chosen by our experienced research consultants. It contains what most companies want to cover in a churn survey and of course the questions can be adjusted for your specific needs. This means that your first step can be to start using our existing churn survey questions and you can modify the questions for a better fit to your organisation.

    Do you want to learn more about churn management surveys? How can you benefit from measuring your churn rate and how to increase your customers’ loyalty and satisfaction?

    Begin your feedback journey with Netigate


    "Besides customer satisfaction surveys, Benteler also conducts surveys with previous customers. These customer churn surveys help us to understand why customers left and how to counteract this in the future. With the help of these surveys, Benteler can understand the needs of customers better and therefore optimize its products and services further, to create long lasting customer loyalty in a highly competitive market."

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