Customer Satisfaction

Happy customers are good for business. From utilising the NPS to managing your churn rate, we have everything you need to maintain customer satisfaction.

Customer Satisfaction

The ultimate guide to customer churn

  From the software user who doesn’t renew their subscription to the gym-goer who cancels…

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Customer Satisfaction

What is a good Net Promoter Score?

So you’re familiar with how Net Promoter Score (NPS) works, and you use it on…

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Customer Satisfaction

How to stop NPS detractors in their tracks

If you’re familiar with the Net Promoter Score (NPS) metric of measuring customer satisfaction, you…

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Customer Satisfaction

Your guide to producing successful webinars

From trade fairs to workshops, many in-person events are currently being postponed or cancelled. In…

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Customer Satisfaction

Your guide to choosing a customer experience software solution

In this article, we’ll look at how you can measure and improve your customers’ experience…

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Customer Satisfaction Netigate Insights

Interview with Tom Nyman about the coronavirus crisis and business in times of crisis

Tom Nyman is the Chairman of the Board at Netigate, here speaking about the coronavirus crisis.

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Customer Satisfaction

Using customer experience surveys to investigate customer churn

  Customer Experience (CX) surveys allow you to gather valuable insights into your business’s performance.…

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Customer Satisfaction

How to prepare a Customer Experience (CX) survey

Do you want to gather valuable feedback about how your customers perceive your business and…

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Customer Satisfaction

More Than Just A Number: Driving Change With NPS Surveys

Is the Net Promoter Score having a bit of a rough moment? It started when…

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Customer Satisfaction

All you need to know about Customer Experience (CX)

If it seems like you’re hearing about Customer Experience (CX) all the time these days…

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Customer Satisfaction

What is a good Net Promoter Score?

So you’re familiar with how Net Promoter Score (NPS) works, and you use it on…

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Customer Satisfaction

Netigate Sales Team Expands In Norway

With the aim to become a Norwegian market leader in online survey software and market…

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