The first step to improving employee satisfaction is listening to your employees. Of course, there are some general factors that are important to all of us across all kinds of businesses. However, the real difference will be made when you fine-tune your improvement efforts to the individual needs of your employees.
Once you start collecting feedback from your employees, you can start to measure, track and improve satisfaction.
For example:
Metrics like the
Employee Satisfaction Index (ESI) can be used as part of your employee survey process to quickly get an overview of how satisfied your employees are. If you track it at regular intervals, you can get a sense of initiatives or internal changes that could be impacting your score. You can then create bigger surveys, asking
open-ended questions that allow employees to explain their scores. This will give you detail, quantitative data to understand the factors impacting satisfaction and work on improving them.