Employee satisfaction is an all-encompassing term that refers to how happy and fulfilled a person is at work. It considers factors such as:

How happy are they with their job overall?

Do they feel fulfilled in their role?

Do they feel able to develop as an employee at the company?

Are they happy with their working conditions and level of safety?

Is the compensation received for the job satisfactory?

Employee satisfaction benefits both the individual and the company they work for. As individuals, it's important for us to feel fulfilled and safe at work-- a place where we spend a significant amount of our time. The happier we are, the more likely we are to be engaged, productive, and loyal to our company.

Benefits to businesses include up to 23% more profitability and 18% more productivity when engagement is higher. Businesses with more engaged employees can also see up to 10% increased customer loyalty.

Here are some example employee satisfaction survey questions that use a 5-point scale from 'Very satisfied' to 'Very dissatisfied'.

How satisfied are you with the following aspects of your employment?

- Your relationship with your colleagues.
- The working environment.
- How meaningful you find your work.
- The impact and importance of the work you do.
- Development opportunities.

In the Netigate platform, you can use the Matrix questions type to create this kind of question.

The first step to improving employee satisfaction is listening to your employees. Of course, there are some general factors that are important to all of us across all kinds of businesses. However, the real difference will be made when you fine-tune your improvement efforts to the individual needs of your employees.

Once you start collecting feedback from your employees, you can start to measure, track and improve satisfaction.

For example:

Metrics like the Employee Satisfaction Index (ESI) can be used as part of your employee survey process to quickly get an overview of how satisfied your employees are. If you track it at regular intervals, you can get a sense of initiatives or internal changes that could be impacting your score. You can then create bigger surveys, asking open-ended questions that allow employees to explain their scores. This will give you detail, quantitative data to understand the factors impacting satisfaction and work on improving them.

The Employee Satisfaction Index (ESI) is used to measure how satisfied employee are at work. The score is based on three questions:

1. How satisfied are you with your current workplace?
2. How well does your current workplace meet your expectations?
3. How close is your current workplace to the ideal one?

Employees answer these questions on a scale from 1 to 10, where 1 is the lowest and worst rating and 10 is the highest.

You can read more about the ESI here.

You can read more about the link between employee and customer satisfaction here.

Netigate is a complete solution and a survey tool for your employee and customer feedback needs. From your yearly employee reviews to automated customer service questionnaires, you can do it all with us. You can read more about our solutions here.