The Net Promoter Score – or NPS as it is commonly called – can be…
Key points: Using Market Research and NPS to reveal and evaluate the voice of customers.…
Consumers are becoming increasingly hyper-aware and capable of ingesting and disseminating information and opinions at…
You are well aware that there is growing competition within your area of business and…
If you don’t actually know what your customers think and feel about your brand. How…
That a single dissatisfied customer contacts you does not sound very worrisome. You can handle…
Successful companies have proved time and time again that the surest way to the top…
Your customer service centre might consist of a call centre with hundreds of workers, or…
Some people ask questions but never take the time to listen to the answers. Big…
Many companies turn to panel research as a way of gaining reliable results on a…
The concept of net promoter score ( NPS ) has been getting a lot of…
Collecting feedback from your customers can be done easily enough, but it is actually just…
