In the last few years, customer experience (CX) has become the buzzword and focus of marketing…
So you’re familiar with how Net Promoter Score (NPS) works, and you use it on…
With the aim to become a Norwegian market leader in online survey software and market…
The Net Promoter Score (NPS) is one of the most popular measurements for assessing customer…
You didn’t know? … Well, keep calm. You just got one step closer to solving…
It happens to even the best companies: One day a customer decides to go—leaving one…
Why should you measure customer satisfaction? Unsatisfied customers might be costing your business more than…
The one and only question to be asked to learn about your customer satisfaction NPS…
It seems that almost every company now collects data from its customers using customer satisfaction…
Why should we care about digital e-care? Digital E-care is the delivery of customer service…
Engaging with your customer means retaining customer satisfaction Retaining customer satisfaction is more complex today…
If I pay for service, I require not only service, but good service. If I…
