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Successful customer service – feedback you shouldn’t miss

A successful customer service agent is able to make a good impression on customers, earn…

Successful customer service – feedback you shouldn’t miss

Asking the right questions: The key to measuring customer satisfaction

Regardless of where in the world the companies with the best customer satisfaction and positive…

Asking the right questions: The key to measuring customer satisfaction

Customer Churn rate – Find out what went wrong

Which companies are the most prosperous ones? Those that deliver great customer service! Studies consistently…

Customer Churn rate – Find out what went wrong

The importance of generating customer loyalty

Businesses put in such a huge effort to try and win over new customers that…

The importance of generating customer loyalty

Customer service survey – what and how to ask

Why do you need to conduct customer surveys? Try as you might, you can’t please…

Customer service survey – what and how to ask

The cost of bad customer service

Avoid unnecessary costs of bad customer service Costs are a given in any business. While…

The cost of bad customer service

4 great ways to improve your customer satisfaction

There many assets a company needs to consider, but your two most valuable ones are…

4 great ways to improve your customer satisfaction

Net Promoter Score questionnaire – based on one single, genius question

The Net Promoter Score explained in a few words NPS or Net Promoter Score is…

Net Promoter Score questionnaire – based on one single, genius question

A few facts on what customer service quality means for your business

Customer service quality – High customer churn and low customer satisfaction are killers for any…

A few facts on what customer service quality means for your business

Decrease customer churn? Yes please, but how?

We all know how devastating it is to be dumped. When dumped by a partner,…

Decrease customer churn? Yes please, but how?

Survey Software – The Modern Way to Gather Data

Survey software Whatever your field, there is a good chance that you will at some…

Survey Software – The Modern Way to Gather Data

Customer Service – A Critical Part of Your Business

Regardless of who you ask, you are likely to get the same reply. All great…

Customer Service – A Critical Part of Your Business