Why should we care about digital e-care? Digital E-care is the delivery of customer service…
You should proactively use product research whenever you launch a new product. Because your customers…
A company is made up of people working as a team. Voice of the Employee…
When you have hired a new employee, he or she goes through a process called…
Engaging with your customer means retaining customer satisfaction Retaining customer satisfaction is more complex today…
If I pay for service, I require not only service, but good service. If I…
The Net Promoter Score – or NPS as it is commonly called – can be…
Key points: Using Market Research and NPS to reveal and evaluate the voice of customers.…
Although it goes without saying, happy employees are more productive than those who are not…
-A way to find out how engaged your employees really are! It´s going so well…
Consumers are becoming increasingly hyper-aware and capable of ingesting and disseminating information and opinions at…
You are well aware that there is growing competition within your area of business and…
