4 great ways to improve your customer satisfaction

There many assets a company needs to consider, but your two most valuable ones are…

4 great ways to improve your customer satisfaction

Net Promoter Score questionnaire – based on one single, genius question

The Net Promoter Score explained in a few words NPS or Net Promoter Score is…

Net Promoter Score questionnaire – based on one single, genius question

A few facts on what customer service quality means for your business

Customer service quality – High customer churn and low customer satisfaction are killers for any…

A few facts on what customer service quality means for your business

Decrease customer churn? Yes please, but how?

We all know how devastating it is to be dumped. When dumped by a partner,…

Decrease customer churn? Yes please, but how?

Survey Software – The Modern Way to Gather Data

Survey software Whatever your field, there is a good chance that you will at some…

Survey Software – The Modern Way to Gather Data

Customer Service – A Critical Part of Your Business

Regardless of who you ask, you are likely to get the same reply. All great…

Customer Service – A Critical Part of Your Business

Voice of Customer – Listen With Care!

Running a successful business has to do with relationships, professionalism and the ability to accept…

Voice of Customer – Listen With Care!

Are You Ready for the Net Promoter Score Ultimate Question?

A friend of mine recommended this nice little café. So I went there the other…

Are You Ready for the Net Promoter Score Ultimate Question?

Learn From Your Mistakes and Listen to Former Customers and Employees – Customer Churn survey

Many of us tend to bury our heads in the sand when things aren’t going…

Learn From Your Mistakes and Listen to Former Customers and Employees – Customer Churn survey

Focus on customer satisfaction and take the road to success

Which great leader could possibly fail to realise the importance of customer satisfaction? Well, it´s…

Focus on customer satisfaction and take the road to success

Is Customer Feedback Really Necessary if My Business is Doing Well?

Thanks to the burgeoning world of e-commerce, the average retail business is competing with providers…

Is Customer Feedback Really Necessary if My Business is Doing Well?

Customer feedback puts the wind in SCA’s sails in the Volvo Ocean Race

As part of the SCA global marketing programme, they have entered a boat into the Volvo Ocean Race, a round-the-world yacht race, with an entirely female crew. To find out how race visitors view SCA and its brand presence, a number of different visitor surveys have been set up targeting a range of target markets. During the leg between Newport and Lisbon, I managed to have a chat with Nina Ekstrand, Brand & Marketing Director of Team SCA Ocean Racing, to learn more about how they are using feedback from customers and the public in the Volvo Ocean Race.

Customer feedback puts the wind in SCA’s sails in the Volvo Ocean Race