Exciting news: Text Analysis has arrived!

We wanted something that could grow with us and that could almost do more than we needed it to do at the time.

We wanted more than just survey capability. We wanted something that would provide insights and add value in terms of how we create a strategy which would improve our customer experience.

Our engagement score isn't just a number—it's a key financial indicator for us. When our consultants feel valued and supported, they perform at their best, leading to happier clients in the long run.

As a longtime CX customer, Ellevio is able to fully utilise the Netigate solution to bring customer centricity in the organisation.

From an HR perspective, it is extremely important to work with data and employee surveys. If you don't do that, it's difficult to make business decisions in an organisation. It's not just about working with what managers and the management team want, but also listening to what the whole organisation wants.

With the help of dynamic tools like Netigate, HR departments have direct access to feedback and can save time usually spent on manual input. The completed evaluation, including the raw data, is then used to improve and adapt training programs. Both companies and participants appreciate the direct, positive impact of their feedback.

We are going to redo this research in one or two years. How the numbers change next time we conduct the survey will be a good measure of how well we have done our job.

We can easily gather feedback from our customers with Netigate. This helps us ensure that we are focusing on the right things.

Based on the feedback received from the first survey, senior management took the initiative to develop concrete plans for improvement. Every division received a detailed report and, working with the HR advisors, our employees worked together to develop a strategic engagement plan. Now, every manager across the company has KPIs that focus on engagement goals.