Pinpoint the factors that are impacting the customer experience
With the help of filters and breakdowns you can easily find the hidden insights in your data. For example, discover how factors like the customer type, time as a customer, or region influence their experience. Track and visualise your data points to get a clear understanding of how your customers are evolving and identify the key factors that may impact them.
The transformative efficacy of listening to your customers
Utilise the power of Netigate's Voice of Customer (VoC) software by anticipating customersā experiences: Ask your customers for their feedback and insights to improve their experience and formulate strategies that cater to their evolving needs. VoC is especially effective for companies that want to proactively develop new strategies based on fulfilling the needs expressed by customers.
Get instant insights from your customer data ā only one click away
Quick Analysis helps you with identifying key insights in the feedback data you collect. Whether itās NPS benchmarking, highest and lowest-ranking questions, instant segmented analysis or over time analysis, you can now get a quick reading of your data in the click of a button.
Choose from ready-to-send templates or build your own customer experience surveys
The Netigate survey tool has everything you need to build your customer surveys. With our simple drag-and-drop interface, you can easily start your survey creation from scratch. You can also pick from our ready-to-go treasure trove of customer experience questions, or start with our ready-to-send survey templates.
Let AI read and analyse customer open-text responses
Uncover the sentiment in open-text answers or extract critical keywords with AI-powered Text Analysis. Let it enhance your quantitative data with qualitative input. For example, with a customer service survey, the software allows you to take a closer look at your customer service performance and empowers your representatives with knowledge to encourage further customer loyalty, purchases, and endorsements. Text Analysis is perfect for companies that need smart, swift and scalable survey solutions to explore their customers' needs and wants.
Ready-to-send customer survey templates
Try Netigate's customer survey platform free for 30 days and get access to our free CX survey templates.
Customer survey software with our in-house experts
Let our local customer experience experts support you with your customer feedback processes. Whether you'd like a helping hand with the set up, implementation, analysis or action-planning ā from beginning to end ā we're here to help you get the most out of your customer experience surveys.
Happy employees happy customers
THE CX-EX LINK
Happy employees equal happy customers
There is a definite link between happy employees and customer satisfaction as more engaged teams see up to a 10% increase in customer loyalty. At the same time, when it goes round with the customers, employees tend to be happier as well. It's a win-win: With our customer survey software, you can improve both the customer and employee experiences all together!
The benefits of Netigate's customer survey software
Secure & GDPR-compliant
Your sensitive customer feedback data is safe with us because data security is our top priority. We are GDPR compliant with servers in the EU, allowing you to create ISO 9001 surveys, so you can safely gather your feedback online.
Expert support
Netigate offers a global solution with local support and consultancy. Our in-house experts assists you in asking the right questions and making data-driven decisions with our customer survey software.
All in one place
The powerful, yet intuitive Netigate platform makes it easy to create, distribute and analyse any customer survey. Build your own from scratch or use our ready-to-go templates, and directly start on improving your customers' experience.
Easy to integrate
With Netigate API, you can build custom data integrations that adapt to your existing workflows. By automating your customer surveys, you can work smarter and ultimately save time with our tailor-made customer survey software.
Reliable data collection
Quick fun fact: Netigate did one of the largest surveys in the world with over 6.5 million respondents! This requires knowledge, capacity and also stability. We offer you a robust and reliable software that you can even use for advanced customer feedback projects.
Telling analytics
With our customer survey software, you will gain in-depth analysis and actionable insights. Make data-driven decisions with confidence: With the sheer amount of data out there, we help you to make sense of it.
Working with insight-based measures to improve our customer ratings is both important and exciting. We can now make relevant changes as we actually have knowledge
Inspiration for working with customer survey software
Download our customer experience study to get a detailed look at the data from 79 Customer experience professionals about their current challenges and their approach with customer survey software for the future.
In this article we will elaborate on the positive effects of digitising your customer experience by giving you three digital transformation strategies correlating customer satisfaction, customer loyalty and customer service.
Get inspired by how companies like Continental, Travis Perkins, and the Astrid Lindgren Company are successfully using the Netigate customer survey software to improve their businesses.
FAQs
Netigate's customer survey platform allows you to conduct various customer experience surveys. You can either create your own surveys from zero, or choose from our ready-to-send bank of templates, covering:
Our templates are free when you create a Netigate account. You can sign up for a free trial here to check it out. When you click 'Create a survey' on the login homepage, you'll find it under 'Templates'.
Netigate is a complete solution and a survey tool for your employee and customer feedback needs. You can also carry out employee surveys and market research using our platform. You can read more about our solutions here.
Yes, we have a dedicated team of professional experts that will help you with any questions you might have. Starting with the set-up and implementation of the surveys to the analysis of the data and the decision-making process ā Netigate is there to support you and your business. On our homepage under knowledge hub, you can find our vast library of helpful blog articles, reports, video tutorials and ebooks as well.
Let us show you around!
Find out exactly what Netigate can do for you with a personalised tour of our customer survey solutions.
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking āAccept Allā, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
cookielawinfo-checkbox-advertisement
2 years
Records if the user has consented with marketing cookies
cookielawinfo-checkbox-analytics
2 years
Records if the user has consented with analytics cookies
cookielawinfo-checkbox-functional
2 years
Records if the user has consented with functional cookies
cookielawinfo-checkbox-necessary
2 years
Records if the user has consented with necessary cookies
CookieLawInfoConsent
2 years
Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Cookie
Duration
Description
lpv294052
session
This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Cookie
Duration
Description
_ga
14 months
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gid
1 day
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
AnalyticsSyncHistory
1 month
Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries
Marketing cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Cookie
Duration
Description
_fbp
3 months
This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
_gcl_au
3 months
Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_uetsid
1 day
Stores and tracks visitors across websites
1P_JAR, CONSENT, NID
2 years
Collects site statistics and tracks conversion rate
bcookie
2 years
LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie
2 years
This cookie is a browser ID cookie set by Linked share Buttons and ad tags.
lang
session
LinkedIn sets this cookie to remember a user's language setting.
lidc
1 day
LinkedIn sets the lidc cookie to facilitate data center selection.
MUID
1 year 24 days
Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
UserMatchHistory
1 month
Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
