Create better customer experiences with Netigate's customer survey software

Improve satisfaction, loyalty and retention through a better understanding of your customers' needs and desires.

  • One platform for all of your customer experience survey needs.
  • Understand how to improve customer satisfaction.
  • Take action to boost customer loyalty and increase sales.
  • Real-time dashboards to monitor your process over time.
  • Generate tailored reports in seconds for different stakeholders.
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Netigate enhances customer survey experiences in more than 1,500 organisations worldwide.

A solution for all of your customer survey software needs

CSAT software
Measure customers’ overall satisfaction with your company.
NPS software
Evaluate customer loyalty to your brand.
Customer service surveys
Increase customer retention by identifying possible gaps and flaws in your customer service.
Churn management
Understand why customers leave your company and spot the areas for improvement.
Event & seminar evaluation
Stop the paperwork for seminar evaluations and leverage the power of digital surveys with Netigate.
Voice of the Customer
Gain valuable insights into your customers' experience with Voice of Customer software surveys.

SMART REPORTING

Pinpoint the factors that are impacting the customer experience

With the help of filters and breakdowns you can easily find the hidden insights in your data. For example, discover how factors like the customer type, time as a customer, or region influence their experience. Track and visualise your data points to get a clear understanding of how your customers are evolving and identify the key factors that may impact them.

VOICE OF CUSTOMER SURVEY SOFTWARE

The transformative efficacy of listening to your customers

Utilise the power of Netigate's Voice of Customer (VoC) software by anticipating customers’ experiences: Ask your customers for their feedback and insights to improve their experience and formulate strategies that cater to their evolving needs. VoC is especially effective for companies that want to proactively develop new strategies based on fulfilling the needs expressed by customers.

QUICK ANALYSIS

Get instant insights from your customer data — only one click away

Quick Analysis helps you with identifying key insights in the feedback data you collect. Whether it’s NPS benchmarking, highest and lowest-ranking questions, instant segmented analysis or over time analysis, you can now get a quick reading of your data in the click of a button.

YOUR SURVEYS YOUR CHOICE

Choose from ready-to-send templates or build your own customer experience surveys

The Netigate survey tool has everything you need to build your customer surveys. With our simple drag-and-drop interface, you can easily create your surveys from scratch. You can also pick from our ready-to-go treasure trove of customer experience questions, or start with our ready-to-send survey templates.

TEXT ANALYSIS

Let AI read and analyse customer open-text responses

Uncover the sentiment in open-text answers or extract critical keywords with AI-powered Text Analysis. Let it enhance your quantitative data with qualitative input. For example, with a customer service survey, the software allows you to take a closer look at your customer service performance and empowers your representatives with knowledge to encourage further customer loyalty, purchases, and endorsements. Text Analysis is perfect for companies that need a smart, swift and scalable solution to explore their customers' needs and wants.

Ready-to-send customer survey templates

Try Netigate's customer survey software free for 30 days and get access to our free CX survey templates.

Employee survey software with consultancy
Netigate Professional Services_B

PROFESSIONAL SUPPORT

Customer survey software with our in-house experts

Let our local customer experience experts support you with your customer feedback processes. Whether you'd like a helping hand with the set up, implementation, analysis or action-planning — from beginning to end — we're here to help you get the most out of your customer experience surveys.
Happy employees happy customers

THE CX-EX LINK

Happy employees equal happy customers

There is a definite link between happy employees and customer satisfaction as more engaged teams see up to a 10% increase in customer loyalty. At the same time, when it goes round with the customers, employees tend to be happier as well. It's a win-win: With our customer survey software, you can improve both the customer and employee experiences all together!

The benefits of Netigate's customer survey software

Secure & GDPR-compliant
Your sensitive customer feedback data is safe with us because data security is our top priority. We are GDPR compliant with servers in the EU, allowing you to create ISO 9001 surveys, so you can safely gather your feedback online.
Expert support
Netigate offers a global solution with local support and consultancy. Our in-house experts assists you in asking the right questions and making data-driven decisions with our customer survey software.
All in one place
The powerful, yet intuitive Netigate platform makes it easy to create, distribute and analyse any customer survey. Build your own from scratch or use our ready-to-go templates, and directly start on improving your customers' experience.
Easy to integrate
With Netigate API, you can build custom data integrations that adapt to your existing workflows. By automating your customer surveys, you can work smarter and ultimately save time with our tailor-made customer survey software.
Reliable data collection
Quick fun fact: Netigate did one of the largest surveys in the world with over 6.5 million respondents! This requires knowledge, capacity and also stability. We offer you a robust and reliable software that you can even use for advanced customer feedback projects.
Telling analytics
With our customer survey software, you will gain in-depth analysis and actionable insights. Make data-driven decisions with confidence: With the sheer amount of data out there, we help you to make sense of it.

Inspiration for working with customer survey software

The future of CX report
Download our customer experience study to get a detailed look at the data from 79 Customer experience professionals about their current challenges and their approach with customer survey software for the future.
How digital transformation can improve your customer experience
In this article we will elaborate on the positive effects of digitising your customer experience by giving you three digital transformation strategies correlating customer satisfaction, customer loyalty and customer service.
How to succeed with feedback solutions
Get inspired by how companies like Continental, Travis Perkins, and the Astrid Lindgren Company are successfully using the Netigate customer survey software to improve their businesses.

FAQs

Netigate's customer survey software allows you to conduct various customer experience surveys. You can either create your own surveys from zero, or choose from our ready-to-send bank of templates, covering:

  • Customer satisfaction score surveys (CSAT)
  • Net promoter score surveys (NPS)
  • Customer service surveys
  • Churn management surveys
  • Event & seminar evaluation tool
  • Our templates are free when you create a Netigate account. You can sign up for a free trial here to check it out. When you click 'Create a survey' on the login homepage, you'll find it under 'Templates'.
    Netigate is a complete solution and a survey tool for your employee and customer feedback needs. You can also carry out employee surveys and market research using our platform. You can read more about our solutions here.
    Yes, we have a dedicated team of professional experts that will help you with any questions you might have. Starting with the set-up and implementation of the surveys to the analysis of the data and the decision-making process — Netigate is there to support you and your business. On our homepage under knowledge hub, you can find our vast library of helpful blog articles, reports, video tutorials and ebooks as well.

    Let us show you around!

    Find out exactly what Netigate can do for you with a personalised tour of our customer survey software.