CUSTOMER SATISFACTION SURVEYS WITH NETIGATE
NETIGATE CUSTOMER SATISFACTION SURVEYS
There are several ways to measure customer satisfaction and many factors can influence your choice of survey. Before you get started, you need to ask yourselves a few questions: What product/service do you provide? How many customers are served? What is your overall relation to your customers and how often are you in contact? And finally, what do you plan to do with your results?
Two of the most common types of customer satisfaction surveys are post-purchase evaluations (with/without Net Promoter Score) and annual customer satisfaction surveys (including Customer Satisfaction Index). Every type of customer satisfaction survey will provide you with the detailed insights you need to increase customer loyalty and stay one step ahead of your competitors.
MEASURE AND ACT ON CUSTOMER SATISFACTION
Working with customer satisfaction surveys in Netigate is very easy. We offer a vast number of template questions to choose from, or you can customise and brand your own questionnaire from scratch. Standard metrics such as Net Promoter Score or Customer Satisfaction Index are easily implemented.
Netigate’s analysis and reporting also offers excellent possibilities to visualise results through real-time dashboards, that can easily be distributed, for example to the top-level management or on your intranet. Using built-in features such as mail notifications based on customer feedback enables you to alert managers in seconds for immediate action to enhance the customer experience and prevent future churn.
Start asking your customers what they think about your products or services – it’s probably one of the best decisions you can make.
GET AHEAD WITH NETIGATE
ENTERPRISE SURVEY SOFTWARE
Create your survey from a comprehensive library of survey templates that best fits your business’ needs. You can also add your corporate branding and design your survey with our user-friendly and easy-to-use drag-and-drop function and HTML/CSS customisation.
POWERFUL ANALYSING & REPORTING
Master the art of analysis without running into a learning curve. Netigate’s survey platform collects feedback and provides real-time results and automated and insightful reporting. We make it easy to accurately interpret survey results and take the right actions.
UNLIMITED RESPONSES & QUESTIONS
Netigate offers an unlimited number of responses and survey questions, without charging extra fees. Ask the questions you need to gather quality feedback and the necessary data. Collecting data and acting on valuable insights should be a primary objective for any survey—and with Netigate, it is!
API & CRM INTEGRATION
Netigate's API can easily be integrated with your CRM, such as Salesforce to capture survey results and data. Access your CRM to analyse, share, and collaborate on insights with your colleagues and management teams. Automated triggers upon completed survey makes analysing an easy task.
Take advantage of unlimited support from a dedicated team of technical specialists. Your personal customer success manager helps you from start to finish to ensure that you see the most value from our survey platform. We help you setup your survey, analyse the results and take action.
Easily create surveys that look just as good on a mobile device as they do on a desktop computer or laptop. Our surveys are all optimised for mobile responsiveness and are designed to fit multiple devices and screen sizes making it easier for users to collect feedback anywhere and at anytime.
Need to work offline? No problem. Simply use your iOS or Android device to collect valuable feedback and data while offline. All data will be saved and safely stored within the app until the device reconnects to a network. Never worry about missing out on gathering the feedback you need!
A GLOBAL SURVEY SOLUTION
Netigate offers surveys in 65+ different languages, making it the perfect survey solution for global companies working on a international level. In addition to survey questions, the surveys and reports are also available in multiple languages for maximum cultural diversity and usability.
EXTEND YOUR CUSTOMER SATISFACTION KNOWLEDGE
White Paper / Customer Satisfaction
Increase customer satisfaction, gain loyal customers and maximize profitability
- Keep your customers satisfied with the right insights...