Customer satisfaction surveys are are the best way to find out what your customers want and how well your service or product meets their expectations. Feedback from your customers will give you valuable insights to continuously improve your offer, increase customer loyalty and boost sales figures.Try Netigate
There are several ways to measure customer satisfaction and many factors can influence your choice of survey. Before you get started, you need to ask yourselves a few questions: What product/service do you provide? How many customers are served? What is your overall relation to your customers and how often are you in contact? And finally, what do you plan to do with your results?
Two of the most common types of customer satisfaction surveys are post-purchase evaluations (with/without Net Promoter Score) and annual customer satisfaction surveys (including Customer Satisfaction Index). Every type of customer satisfaction survey will provide you with the detailed insights you need to increase customer loyalty and stay one step ahead of your competitors.
"With Netigate, we've taken a holistic approach to our survey and campaign follow-ups. Netigate's platform is easy to use and thanks to the advanced survey logic and automated features, we can spend our time on analyzing the results and taking the right actions.“
Working with customer satisfaction surveys in Netigate is very easy. We offer a vast number of template questions to choose from, or you can customise and brand your own questionnaire from scratch. Standard metrics such as Net Promoter Score or Customer Satisfaction Index are easily implemented.
Netigate’s analysis and reporting also offers excellent possibilities to visualise results through real-time dashboards, that can easily be distributed, for example to the top-level management or on your intranet. Using built-in features such as mail notifications based on customer feedback enables you to alert managers in seconds for immediate action to enhance the customer experience and prevent future churn.
Start asking your customers what they think about your products or services – it’s probably one of the best decisions you can make.